Community Dental Care seeks a full-time Scheduling Coordinator to join our Rochester team! If you have a positive attitude, enjoy team work, care about helping others, and are very dependable this role could be ideal for you! This role comes with great benefits!
The Scheduling Coordinator arranges, integrates and represents all facets of patient services. Meet and greet patients and make them feel welcomed and relaxed. Answer the telephone, schedule appointments, communicate with patients regarding scheduling options, maintain patient records and coordinate patient flow. Manage and control the daily, weekly, and monthly schedule in order to meet the practice scheduling protocol.
Monday 6:50 AM - 4:00 PM or 9:50AM-7:00PM
Tuesday 6:50 AM - 4 PM or 9:50AM-7:00PM
Wednesday/Thursday 7:50 AM - 5 PM
Friday 7:50 AM - 2 PM or 4 PM (occasional)
One AM and one PM shift Monday and Tueday.
DUTIES AND RESPONSIBILITIES:
Schedule appointments in computer and record in chart
Pull and file patient records for each day's schedule
Maximize time efficiency in scheduling by utilizing procedure codes for doctor time
Check that lab cases have been received the day before treatment, and call in lab cases if needed
Greet patients by name and update contact and insurance information as appropriate. Take patient picture when applicable (Open Dental)
Alert appropriate staff of patient arrivals
Monitor the schedule throughout the day to insure that all runs smoothly
Adjust the schedule as necessary
Make sure there are open times in the day to provide flexibility or time for emergencies
Reschedule late patients and any no-shows that occur during the day
Check account balances of patients coming in and prepare to discuss any monies due
Adhere to any and all safety health regulations
Organize the next days charts/and or patient schedule
Register new patients and provide necessary forms
Keep patients informed of expected wait time if a doctor is behind schedule
Keep the receptionist area looking clean, comfortable, neat and cheerful
Filling out and explaining interpreter forms
Inform interpreters to schedule for patients
Explain ER protocol/procedures to patients
Copy and scan documents and X-rays into patients' charts
Sanitize and stock front desk area
Request chart/patient transfers
Record patient issues/conversations in communication log or chart
Additional or different duties may be assigned from time to time.
Community Dental Care