Scheduling Coordinator

Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

Our company is continuing to grow and we're looking for a Scheduling Coordinator to support our patient care department.

This is a full-time, 5 days a week position, onsite at our Brea HQ office.

POSITION SUMMARY

The Scheduling Coordinator is responsible for answering incoming calls and directing them to the appropriate department or individual. They may also assist patients with scheduling appointments, providing information about services offered at the center, and addressing any concerns or complaints they may have. In addition, the Scheduling Coordinator may be responsible for maintaining patient records and updating information in the center's database. Strong communication and customer service skills are essential for this role.

QUALIFICATIONS AND SKILLS

• High school diploma or equivalent; additional education in healthcare administration is a plus.

• Proven experience as a Scheduling Coordinator or in a similar role within a healthcare setting.

• Strong communication and customer service skills, with the ability to interact effectively with patients and internal teams.

• Excellent organizational skills and attention to detail to ensure accurate scheduling and record-keeping.

• Proficient in using scheduling software and electronic medical records (EMR) systems.

• Ability to handle a high volume of calls and manage multiple tasks efficiently.

• Knowledge of medical terminology and infusion therapy procedures is advantageous.

• Ability to maintain confidentiality and adhere to HIPAA regulations.

• Flexibility to adapt to changing priorities and work in a fast-paced environment.

• Team player with a positive attitude, dedicated to providing a high level of patient care.

JOB DUTIES

• Handling incoming calls from patients, insurance companies, and healthcare providers and directing them to the correct department

• Assist with scheduling appointments, answering questions about Infusion for Health

• Understands and abides by HIPAA policies and procedures

• Makes outbound calls to no-shows, reschedules, and confirms appointments

• Data entry

• Knowledge of Outlook and TEAMs

• Works closely with internal departments to ensure scheduling guidelines are followed

The hourly pay range for this role is expected to be between $20-$23. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.