Scheduling Coordinator I

Children's Hospital Boston Boston , MA 02298

Posted 2 months ago

Job Posting Description

At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced.

In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound.

Join our acclaimed Radiology Department and discover how your talents can change lives. Yours included.

This Scheduling Coordinator I will be responsible for:

  • Scheduling: Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following the department's scheduling guidelines.

    Responds to patient's concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary.

  • Data verification: Collects, verifies, records and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.

  • Screening: Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when necessary.

  • Communication: Answers, screens and routes telephone calls in a courteous and respectful manner following departmental guidelines.

    Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.

  • Collaboration/Core Values: Works with others to promote and encourage each person's contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.

  • Other: Performs other duties as needed.

To qualify, you must have:

  • A high school level of educational development and one to two years of previous experience.

  • The analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.

Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.



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Scheduling Coordinator I

Children's Hospital Boston