Scheduling Coordinator (Hybrid - South Portland, Maine)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Scheduling Coordinator (Hybrid - South Portland, Maine) to join our growing team.

Job Summary:

The Scheduling Coordinator plays a crucial part in streamlining appointment coordination and supporting the company's commitment to providing timely and comprehensive services in alignment with any requirements.

This is a Hybrid role, working part of the time in South Portland, Maine, and part of the time from home.

Must be within a Commutable distance to the Office.

Work Hours (contractually obligated):  Monday through Friday – 8:00 AM – 6:00 PM Eastern (8 hours to be scheduled within this timeframe.)

Job Responsibilities:

• Schedule appointments for Level of Care Evaluations in accordance with standing procedures within defined timeframes.
• Utilize Microsoft Bookings for scheduling or other scheduling software.
• Contact consumers to schedule an Assessment appointment with an Assessor.
• Reschedule appointments if Assessment did not take place, identifying and addressing the reasons for missed appointments.
• Generate form(s) and letter(s) and mail them to the consumer to summarize findings, identify alternatives, and include their recommendations.
• Maintain database to ensure all inquiries have been responded to promptly.
• Document call attempts in Atrezzo.
• Assist the hotline team when needed.
• Other duties as assigned.

The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Requirements

Required Qualifications/Experience:

• High school diploma OR GED equivalent.
• 3+ years of customer service experience in the healthcare industry.
• Exceptional customer service skills.
• Ability to multi-task and prioritize with variable and sometimes conflicting deadlines.
• Superior attention to detail.
• Strong communication (written/verbal), interpersonal, organizational, time management, and communication skills.
• Maintain professionalism, flexibility, and dependability under pressure.
• Ability to work independently without direct supervision.
• Knowledge of Microsoft Office programs.
• Access to high-speed internet.
• Access to a secure, private work environment with no distractions.

Preferred Qualifications/Experience:

• Post-high school education.
• Medical terminology course.
• Specific medical management industry experience.
• Knowledge of Microsoft Bookings. 

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $15.25-19.04 hourly.

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”