Tiger Plumbing, Heating, Air Conditioning & Electrical Services of Collinsville-Springfield, IL is seeking to hire a Scheduling Coordinator/ Customer Service Representative. Do you enjoy providing world-class customer service in a fast-paced office environment?
Are you one of those people that wishes everyone else would let you organize their life for them? Would you like to start a career with a well-respected plumbing, HVAC, and electrical company in an essential industry? If so, please read on!
This Dispatcher / Customer Service Representative position comes with a competitive wage, weekly bonus opportunities, and generous benefits for you and your dependents. Our benefits include medical, dental, and vision insurance.
We also offer life insurance, a retirement option, and excellent paid time off (PTO) which includes holidays, sick days, and vacation. If this sounds like the right dispatch opportunity for you, apply today!
ABOUT TIGER PLUMBING, HEATING, AIR CONDITIONING, & ELECTRICAL SERVICES
Growing since 1993, Tiger Plumbing, Heating, Air Conditioning & Electrical Services takes pride in being the preferred local plumber, electrician, and HVAC contractor for homeowners in the St. Louis Metro East and central Illinois communities.
We pride ourselves on being named in the Top Places to Work in the STL area as well as Best Places to Work in IL for 5 years in a row! We know we wouldn't be where we are without our team. Which is why we offer competitive pay and fantastic benefits.
A DAY IN THE LIFE OF A SCHEDULING COORDINATOR / CUSTOMER SERVICE REPRESENTATIVE
As an HVAC Dispatcher / Customer Service Representative, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.
Your warmth and professionalism come through over the phone. And, the good rapport you create with customers is one of the reasons that they like doing business with us.
First and foremost, you act as a dispatcher. You receive incoming client calls and dispatch service calls to field technicians.
With attention to detail, you schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You communicate effectively with crew members, department managers, and customers. Using satellite tracking, you help manage our fleet of trucks.
You keep the service management system updated with complete notes and current statuses. As needed, you call customers to schedule maintenance appointments.
Additionally, you perform basic office duties. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel great about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!
Exceptional customer service skills
Great phone skills
Basic computer skills, including Microsoft Office applications
Ability to work some weekends and shifts that end as late as 8:00 pm
Dispatch experience is a plus! Familiarity with the plumbing, HVAC, and electrical industries would also be a plus but is not required.
We can train the right person! Are you a self-motivated, enthusiastic, and dependable team player? Do you have good problem-solving skills?
Are you organized and able to prioritize tasks effectively? Do you thrive in a fast-paced environment?
Are you flexible?
Do you have good communication skills, both verbal and written? Are you calm, patient, and able to empathize with others? If so, then you might just be perfect for this position!
The schedule is approx 40 hours per week. You would need to have availability for possible scheduling on Mondays - Fridays until 8:00 PM (closing shift), on Saturdays between 8:00 AM - 7:00 PM, and on Sundays between 9:00 AM - 4:00 PM.
READY TO JOIN OUR DISPATCH TEAM?
If you feel that you would be right for this dispatch position with our plumbing, HVAC, and electrical company, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Locations: Springfield, IL and Collinsville, IL
Tiger Plumbing, Heating, Air Conditioning And Electrical Services