Scheduling Coordinator / Customer Service Representative

Tiger Plumbing, Heating, Air Conditioning And Electrical Services Springfield , IL 62701

Posted 3 weeks ago

Tiger Plumbing, Heating, Air Conditioning & Electrical Services of Collinsville-Springfield, IL is seeking to hire a Scheduling Coordinator/ Customer Service Representative. Do you enjoy providing world-class customer service in a fast-paced office environment?

Are you one of those people that wishes everyone else would let you organize their life for them? Would you like to start a career with a well-respected plumbing, HVAC, and electrical company in an essential industry? If so, please read on!

This Dispatcher / Customer Service Representative position comes with a competitive wage, weekly bonus opportunities, and generous benefits for you and your dependents. Our benefits include medical, dental, and vision insurance.

We also offer life insurance, a retirement option, and excellent paid time off (PTO) which includes holidays, sick days, and vacation. If this sounds like the right dispatch opportunity for you, apply today!

ABOUT TIGER PLUMBING, HEATING, AIR CONDITIONING, & ELECTRICAL SERVICES

Growing since 1993, Tiger Plumbing, Heating, Air Conditioning & Electrical Services takes pride in being the preferred local plumber, electrician, and HVAC contractor for homeowners in the St. Louis Metro East and central Illinois communities.

We pride ourselves on being named in the Top Places to Work in the STL area as well as Best Places to Work in IL for 5 years in a row! We know we wouldn't be where we are without our team. Which is why we offer competitive pay and fantastic benefits.

A DAY IN THE LIFE OF A SCHEDULING COORDINATOR / CUSTOMER SERVICE REPRESENTATIVE

As an HVAC Dispatcher / Customer Service Representative, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.

Your warmth and professionalism come through over the phone. And, the good rapport you create with customers is one of the reasons that they like doing business with us.

First and foremost, you act as a dispatcher. You receive incoming client calls and dispatch service calls to field technicians.

With attention to detail, you schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You communicate effectively with crew members, department managers, and customers. Using satellite tracking, you help manage our fleet of trucks.

You keep the service management system updated with complete notes and current statuses. As needed, you call customers to schedule maintenance appointments.

Additionally, you perform basic office duties. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel great about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!

QUALIFICATIONS

  • Exceptional customer service skills

  • Great phone skills

  • Basic computer skills, including Microsoft Office applications

  • Ability to work some weekends and shifts that end as late as 8:00 pm

Dispatch experience is a plus! Familiarity with the plumbing, HVAC, and electrical industries would also be a plus but is not required.

We can train the right person! Are you a self-motivated, enthusiastic, and dependable team player? Do you have good problem-solving skills?

Are you organized and able to prioritize tasks effectively? Do you thrive in a fast-paced environment?

Are you flexible?

Do you have good communication skills, both verbal and written? Are you calm, patient, and able to empathize with others? If so, then you might just be perfect for this position!

WORK SCHEDULE

The schedule is approx 40 hours per week. You would need to have availability for possible scheduling on Mondays - Fridays until 8:00 PM (closing shift), on Saturdays between 8:00 AM - 7:00 PM, and on Sundays between 9:00 AM - 4:00 PM.

READY TO JOIN OUR DISPATCH TEAM?

If you feel that you would be right for this dispatch position with our plumbing, HVAC, and electrical company, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Locations: Springfield, IL and Collinsville, IL



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Circle K Stores, Inc.

Posted 1 week ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Job Description Store 4700190: 2201 N Dirksen Pkwy, Springfield, Illinois 62702-1401 Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Full-Time or Part-Time * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! Physical Requirements: * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: [ Link removed ] - Click here to apply to Customer Service Representative [ Link removed ] - Click here to apply to Customer Service Representative Circle K Stores, Inc. Springfield IL

Scheduling Coordinator / Customer Service Representative

Tiger Plumbing, Heating, Air Conditioning And Electrical Services