Scheduling Coord - PAS

Children's Specialized Hospital Toms River , NJ 08753

Posted 4 weeks ago

Children's Specialized Hospital is the nation's leading provider of inpatient and outpatient care for children from birth to 21 years of age facing special health challenges from chronic illnesses and complex physical disabilities like brain and spinal cord injuries, to developmental and behavioral issues like autism and mental health.

Children's Specialized Hospital is now in its third century of caring for those in need. Our Boards of Trustees, physicians, therapists, nurses, staff, volunteers, and donors remain dedicated to the very ideals of the Hospital's founders and committed to providing the best care possible so that every child who seeks our help reaches their fullest potential.

At 16 different New Jersey locations, our pediatric specialists partner with families to make our many innovative therapies and medical treatments more personalized and effective...so children can achieve more of their goals.

Job Summary

Responsible for providing exemplary customer service utilizing the Service Excellence Standards set forth by the organization while interacting with all customers internal and external. Responsible for obtaining intake information accurately in order to schedule single or multiple appointments for services within the organization utilizing the hospital computer scheduling system. Schedules new patients and follow up appointments for medical and therapy departments throughout the organization. Disseminates needed information to hospital staff as needed.

Essential Job Functions

  • Obtains accurate clinical information in order to make a sound judgment as to which services are required for the appointment(s).

  • Obtains intake information, including demographics, insurance information, referrals, and scripts timely and accurately.

  • Schedules appropriate appointments based on reason for referral and intake information. Schedules follow up|therapy first treatment appointments when needed.

  • Interacts with both internal and external customers adhering to the Service Excellence Standards.

  • Adheres to the productivity expectations as determined by the leadership team.

  • Adheres to departmental quality standards for scheduling appointments and interacting with customers either in person or via the telephone.

  • When appropriate interacts with designated therapy leaders and ACC leaders to schedule new patients and follow up appointments for medical and therapy departments throughout the organization.

  • Other Duties as assigned by Management.

Requirements Formal Education and Job-Related Experience

  • Flexible, hardworking individual with the ability to manage multiple tasks. Must be self-motivated and work well in a team environment. Excellent customer service skills. Scheduling background in a healthcare setting preferred. Sound problem solving and communication skills. Ability to professionally inter-relate wit people (i.e., parents, staff, patients, therapy and physician services).Familiarity with computer software packages (Microsoft Office). Ability to organize and follow specific instructions. Maintain patient confidentiality.

Certification

  • None

License

  • None

Education and Experience

  • Additional Comments
  • Previous hospital or physician's office experience. scheduling and data entry experience preferred.

Job Specific Contacts

  • Direct and constant contact with patients, families, clinicians, medical and nursing staff.

Physical Demands

  • Typical office environment.

Working Environment

  • Additional Comments
  • Concentration and ability to handle multiple tasks in a distracting, fast-paced work environment. Must be detail oriented and have strong customer service skills.

Job Provides Direction To

  • Volunteers assigned to department.

Additional Comments

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Scheduling Coordinator

Community Surgical

Posted 3 weeks ago

VIEW JOBS 10/25/2019 12:00:00 AM 2020-01-23T00:00 Respiratory Scheduling Coordinator Community Surgical Supply is one of top regional providers of homecare products and services with over 50 years of industry experience. We offer the most advanced, high-tech equipment and our well-developed specialty programs for respiratory, nutrition support and home infusion therapy ensures better home health outcomes and improved quality of life for our patients. We are an organization that is proud of the reputation it has acquired as being "a good place to work", a place where friendliness and fairness prevail. We want you to feel that you are a part of a company whose success depends on the knowledge, skills, and attitudes of the people who function in harmony as a team. We encourage independent thinking on a team level to help develop fresh ideas to achieve organizational goals. As a Respiratory Scheduling Coordinator with Community, you will: This positions workweek schedule is from Monday through Friday from 10:00 am - 6:00 pm, and an occasional Saturday for fill reasoning. Create, edit and disseminate daily patient delivery schedules accordingly. Schedules patient home visits according to their plan of care and staff accessibility. Answer and address all customer service and patient scheduling phone calls. Contact care providers, and patients and communicate any delivery or visit schedule changes. Discern patient services required, as outline in agreements, urgent requests and care plans. Enter patient information and demographics into company utilized database. Performs general office duties including but not limited to filing, shredding, photocopy, sort/distribute mail and provides reception and telephone services. Recognize and communicate trends or problems to management. Understands and adheres to established company policies and procedures. Perform various duties and assist other staff as assigned by management. Requirements and Qualifications: This positions workweek schedule is from Monday through Friday from 10:00 am - 6:00 pm, and an occasional Saturday for fill reasoning. HS Diploma or equivalent education. Computer skills including but limited to MS Office, Excel, and Scheduling programs. Basic medical terminology is preferred. Ability to field telephone calls while performing scheduling/other functions. Must have strong organizational skills, and ability to work with numerous interruptions. Thrive in a fast-paced, productivity driven environment. Self-motivated and able to work with limited supervision. Strong written/oral communication skills and excellent customer service skills is a must. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, this sedentary position requires an associate to regularly sit, use hands to finger, handle or feel and talk or hear. The associate is occasionally required to stand; walk and reach with hands and arms. The associate may occasionally exert up to 10 pounds of force, and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Community Surgical Supply conducts drug, background and motor vehicle checks in our hiring practices. Community Surgical Supply recruits and retains talented individuals without regard to gender, race, age, marital status, disability, and veteran status or any other status protected by federal, state or local law. Community Surgical Supply is an Equal Employment Opportunity and Affirmative Action Employer. EEO/AAP Community Surgical participates in E-VERIFY Community Surgical Toms River NJ

Scheduling Coord - PAS

Children's Specialized Hospital