Scheduling Clerk

Overview

UnityPoint at Home

Scheduler - WEP - Weekends

West Des Moines, IA

Friday-Monday 8AM-4:30PM

Full-time + benefits

• This person can work remotely in/around the Des Moines area

• Training/orientation will be 4-6 weeks in West Des Moines between Monday-Friday and move into weekends after that training period

Responsibilities

The Scheduler position provides support to the clinical field staff by means of assisting with the scheduling of patient visits. Efficient and timely communication with the clinicians, supervisors, patients and their peers is essential in this role. This position is a major component in supporting the company initiatives of patient satisfaction and employee engagement as well as compliance with company policies, payor source, federal regulations, and is a huge part of many process changes.

• Speaking with patients to set up their homecare visits and verify patient information.

• Coordinating patients' initial visits within company policy for timely initiation of care by managing multiple Epic workqueues.

• Assigns appropriate clinician coverage for all ordered services.

• Serve as liaison with contract agencies to schedule patient assignments.

• Moving and rescheduling patient visits per request of patient or clinician.

• Answer the telephone/emails, screen and route all incoming telephone calls/emails to the appropriate staff member or take messages according to office policy and procedure.

• Review hospitalization lists and report findings to clinicians.

• Communicate with licensed and unlicensed personnel regarding patient needs and provide feedback from patients.

Qualifications

• Associate degree in business, health administration, related field, or equivalent experience.

• 2 years of Scheduling or Customer Service Experience.

• Basic knowledge of computer applications

• Strong interpersonal and organizational skills.

• Knowledge of grammar, spelling and punctuation.

• Ability to exercise initiative, problem-solving and decision-making.

• Ability to work as a collaborative team member.

• Ability to understand and apply guidelines, policies and procedures.

• Superior customer service skills

• Area of Interest: Patient Services;

• FTE/Hours per pay period: .9;

• Department: Central Scheduling;

• Shift: WEP days;

• Job ID: 151038;