Scheduling Clerk

Overview

Welcomes patients and visitors by greeting them in person or on the telephone. Schedules office visits, follow up appointments and in office procedures for 11 physicians, including surgical oncologists, a plastic surgeon and acute care surgeons.

Answers multi-phone line. Assists patients with their office visit to include checking them in and out, assuring insurance information is accurate, and personal information is updated. Corresponds daily with administrative staff regarding physician's calendars and schedules.

Obtains pre-authorizations and confirms eligibility of insurance. Acts as liaison between the patient, physician, hospital, business office and insurance companies in scheduling surgical appointments.

Responsibilities

Schedule all surgery appointments for 10 surgeons and 4 physician assistants.

Confirm all appointments that were not reached by USA notify 2 days in advance.

Register new patients, verifying and confirming information is complete and accurate.

Accept patient payment for co-pay's, past due balances, supplies and procedures. Ensure accuracy of batch and prepare deposit.

Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.

Assist patients with checking in and out for their office appointment. Update personal and insurance information in charts.

Verify patient's insurance. Obtain insurance referrals and authorizations when required.

Check all patient charts before appointment to include informing patients of any previous balances that may be due at the time of service.

Send task messages to appropriate personnel as necessary.

Receive internal/external patient referrals, schedule appointments and follow up with referring provider through Allscripts.

Responds to all FollowMyHealth messages and correspondence.

Scan and organize hard copy medical record documents into patient's EMR.

Respond to requests for medical records.

Answer multi-phone line, assist caller appropriately.

Performs other duties as assigned.

Qualifications

High school diploma. One (1) year of medical office experience required. Previous experience in surgical scheduling preferred.

Location : Location

US-VA-Norfolk