Scheduling Associate I / II, Patient Operations

Celgene Corporation Seattle , WA 98113

Posted 4 weeks ago

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Celgene is a global biopharmaceutical company committed to changing the course of human health through bold pursuits in science, life-enhancing therapies, and a promise to always put patients first. At the core of that mission are the talented individuals who contribute their unique skill sets to help us drive innovation and deliver truly life-changing drugs for our patients. As we continue to pursue that mission, we're looking for talented professionals like you to join our team. What unique gene will you bring to Celgene?

Juno Therapeutics, a Celgene company, is a clinical-stage company developing novel cellular immunotherapies based on two distinct and complementary platforms Chimeric Antigen Receptors (CARs) and T Cell Receptors (TCRs) technologies. Our goal is to revolutionize medicine by re-engaging the body's immune system to treat cancer.Juno Therapeutics is a clinical-stage company developing novel cellular immunotherapies based on two distinct and complementary platforms Chimeric Antigen Receptors (CARs) and T Cell Receptors (TCRs) technologies. Our goal is to revolutionize medicine by re-engaging the body's immune system to treat cancer.

Learn more about Celgene's CAR T team and hear what they have to say about the amazing work they're doing in the world of medicine here: https://www.youtube.com/watch?v=QGp_lyopogY&feature=youtu.be

Cell Therapy Patient Experience Organization at Celgene

We are creating the industry defining Cell Therapy Patient Experience, for our patients, caregivers, providers and partners, second to none. If you love creating new things and leading an industry, then this is the place for you.

Cell Therapy is at the epicenter of personalized medicine. Every medicine we make is made for one person and we keep the patient's experience, via their healthcare provider, at the center of our thinking every step of the way. From the minute they are enrolled in a clinical trial or will be prescribed our therapies, to when we work with apheresis partners who take their blood, to when we receive their cells, through our manufacturing processes, and ultimately when they receive the medicine we made for them via their healthcare provider.

Summary:

The primary focus of the Patient Scheduler I/II will be to schedule and monitor patient treatment schedules for the manufacturing of Juno's autologous cellular immunotherapy products.

primary

Responsibilities:

Coordinate with cell collection centers, cell therapy manufacturing sites, cell administration sites, and third-party logistics partners to create and maintain patient schedules within the process constraints
Input and maintain data related to patient schedules within Juno's scheduling system
Proactively monitor the collection, delivery, transportation, and manufacturing activities for patient treatments as they move through the vein to vein process
Troubleshoots and develop plans of action for expected & unanticipated logistical issues during the transport of Juno products
Resolve customer issues in a timely manner
Liaise/collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, and third-party logistics partners to resolve issues
Work closely with Research and Process Development in coordinating healthy donor collection activities
Author and implement procedures and work instructions related to departmental functions
Support and manage high volume of calls and e-mails
Comply with applicable SOP's and FDA regulations to maintain data integrity

Scheduling Associate I

Required Qualifications:

Bachelor's degree in a related discipline - new college graduates are encouraged to apply
Exceptional customer service, communication, and organization skills
Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
Excellent problem-resolution skills
Ability to multi-task and make decisions in a fast-paced, high-volume environment
Strong system skills
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Flexibility in responding to change or business needs
Ability to accommodate non-traditional work schedules
Excellent attendance and punctuality

Scheduling Associate II

Required Qualifications:

Bachelor's degree with 2+ years of experience scheduling complicated multistep products or processes
Exceptional customer service, communication, and organization skills
Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
Excellent problem-resolution skills
Ability to multi-task and make decisions in a fast-paced, high-volume environment
Strong system skills
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Flexibility in responding to change or business needs
Ability to accommodate non-traditional work schedules
Excellent attendance and punctuality

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