Scheduler Technician Router

Office Manager

• Scheduler

The Office Manager/Scheduler helps keep our business running smoothly. Their key responsibilities include answering phones, and scheduling repairs and sales appointments. Schedulers are often the "face" and "voice" that our customers encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.

Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.

We are looking for a full-time office manager/scheduler to work at Surface Experts

• South Denver. You will be responsible for booking repairs and sales appointments. You must have excellent communication skills as well as the ability to accurately record, manage, and oversee data. Previous experience in scheduling and calendar software is not required but is a plus. You will be in charge of answering phone calls and emails from clients and potential clients, as well as scheduling/confirming appointments for repairs and sales stops. If any scheduling issues occur, it will be your responsibility to resolve these issues as well. You should be hardworking and have the ability to resolve any communication issues that may occur. If the duties described seem like they would fit you perfectly, please apply for this position. Surface Experts looks forward to hearing from you!

See what a day looks like for our technicians here: https://www.youtube.com/watch?v=goKJxYvLJ10

Job Benefits:

• Competitive salary

• Generous PTO plan after 6 months

• Benefits package available after 6 months

• Team Environment

• Small business/Family Owned environment

Typical Duties & Responsibilities

• Schedule and manage repairs for the technician routes and efficiency

• Track Add-Ons and Call-Backs

• Schedule sales stops when calls come in

• Confirm appointments and repairs

• Answer phones

• Resolve questions and complaints

• Handle paper and electronic files

• Send estimates and update accounts for the sales team

• Manage account receivables and past due invoices

• Manage Vehicle Fleet

• Occasional errands for supplies and other items as needed

Education & Experience

Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful, although it isn't required.

Required Skills & Qualifications

• Excellent verbal and written communication skills

• Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

• Strong interpersonal skills for dealing with customers, staff, and ownership

• Discretion and the ability to handle confidential information

• Organizational skills and the ability to multitask

• Calm, professional demeanor

• Attention to detail

Flexible work from home options available.

Compensation: $18.00 - $22.00 per hour

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.

• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

• Put Relationships First

• No Jerks

• Be Humble

Be a Problem Solver

• Be Curious

• Seek to Understand the Cause of the Problem

• Work Smart

• Constantly Improve

Trust the Process

• Be Organized

• Be Teachable

• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.