Scheduler-Rehab Core

Job Summary: The Scheduler-Rehab Core is responsible for managing and coordinating all rehab service area appointments within all identified rehab service areas including inpatient services, outpatient services, and other multi-disciplinary clinics.

Collaborates with various departments. Schedules team, department and Rehabilitation Institute wide meetings. Completes the check-in and registration process, notifies providers of patient arrivals, maintains assigned phone queues in a professional and timely manner, performs billing audits and provides appropriate communication to providers and management.

May provide administrative support for Inpatient Intake Case Management team. May be required to participate in a weekend rotation work schedule in various locations on campus. Performs other duties as needed.

Education and Experience: High School Diploma or GED required.

Minimum one year of call center experience in a customer service, sales environment, or clinical experience required.

Minimum three years of experience in healthcare customer service call center preferred.

Knowledge and Skills: Ability to write legibly and take messages.

Ability to use the telephone. Good communication skills with emphasis of telephone etiquette. Able to keyboard 30 to 40 wpm.

Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office and patient care equipment required for the position; perform required patient care activities related to the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.