Scheduler - Radiology - FT Days (48241)

Job Summary:

Responsible for scheduling outpatient diagnostic procedures. To obtain correct patient demographics, physicians name and appointment type.

To utilize appropriate communication and interpersonal skills in all telephone contacts. Responsible for maintaining working knowledge of procedures scheduled through the computer system.

Service and Quality Standards:

1.Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

2.People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies and code of conduct, and identifies any conflicts of interest.

3.Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

4.Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

5.Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

Job Responsibilities:

1.Schedules and enters patient appointments in computer system

2.Verifies the accuracy of patient name, diagnosis, physician, etc., obtaining

all necessary information

3.Communicate any changes in schedule

4.Immediately enters cancellations in computer system

5.Attempts to reschedule appointment as needed

6.Contacts scheduled patients in the event of equipment failure

7.Coordinates schedules with other departments as appropriate

8.Does Clerk/Receptionist duties as needed

Qualifications

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent preferred

Certification/Licensure:

Experience Requirements: Knowledge of medical terminology preferred. Good telephone

manners and interpersonal skills. Computer experience preferred.

Working Conditions:

Extensive sitting - Office environment

Exposure Category II: Tasks that involve no exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment. Appropriate protective measures should be readily available to every employee engaged in Category II tasks.

Physical Activity:

NA 0-25% 26-75% 76-100%

Lift/Carry X

Push/Pull X

Reach Overhead X

Climb X

Squat/Bend/Kneel X

Sit X

Stand X

Walk/Move About X

The most significant duties have been included in this description. Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.