What You Will Do
Responsible for performance of scheduling duties for an assigned group of clients and field staff. Maintains the ongoing scheduling of client visits for all assigned field staff. Frequently communicates with clients, their families, case managers and AHC staff members to ensure continuity and coordination of client care services. Provides rotating night and weekend coverage.
Schedules all visits based on client needs and efficient use of resources.
Communicates client schedules to field staff and job duties for assigned shift.
Documents all actions appropriately in the scheduling system.
Verifies all authorizations prior to scheduling and escalates issues appropriately.
Provides direction and assistance to the Scheduling Assistants to support the Care Center's goals.
Follows up with aides regarding issues with timeliness, missed shifts, dress code, etc., documents findings, and escalates appropriately.
Performs other duties as assigned.
High School diploma or equivalent required.
Three or more year(s) of customer service experience is required.
Amedisys Home Health Services