Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
1.Uses available resources to communicate with members of the interdisciplinary care team.
o Greets and assists all who enter the department
o Demonstrates appropriate telephone etiquette, relaying messages and carrying out appropriate contacts promptly and concisely
o Screens and efficiently transfers call to appropriate parties
o Files, Faxes, collates and photocopies materiel as required
o Maintains an awareness of the status of the schedule and other issues and keeps leadership (charge person) informed
o Handles situations independently using judgement when to refer to leadership (charge person or management)
o Schedules patients for procedures once office authorizes and all necessary paperwork is in appropriate department drive folder
o Notifies leadership (charge person) regarding add-on cases, cancellations and order /time changes
o Notifies appropriate team members regarding schedule delays /ahead of schedule
o Coordinates communication device or translator with communication services.
o Coordinates anesthesia with the OR scheduler
2.Demonstrates competence in performance of duties and responsibilities related to data collection and patient charges.
o Follows scheduling policy and procedure.
o Schedules cases using the correct procedure name to ensure the correct patient billing
o Selects the correct patient and account number and verifies accurate patient demographics
4.Utilizes clerical and organizational skills to assure smooth functioning of department operations
o Maintains work area in a professional and organized manner
o Types correspondence, memos, minutes, and related documents
o Responds to emergencies and summons the appropriate personnel
o Calls stat orders to ancillary departments
o Documents equipment repair/maintenance needs
Experience Minimum Required
2-3 years of surgical procedure or related complex patient scheduling.
Experience with computerized scheduling programs
Education Minimum Required
Completion of LNA, MA or related
Coursework related to cardiology and/or vascular care.
Special Skills Minimum Required
Strong computer skills, communication and customer service.
Excellent attention to detail & organizational ability.
Experience manipulating data.
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