Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Scheduler - Medical Procedures

Expired Job

The Children S Hospital Of Philadelphia Philadelphia , PA 19019

Posted 3 months ago

Req ID: 18605
Shift: Days
Employment Status: AF - Active

  • Regular

  • Full Time

Job Summary

This is a position requiring professional skills and sound judgment. This position is a point of contact for multiple
providers to request both complex and non-complex scheduling for oncology patients. This position
receives a high volume of inquiries from a variety of sources including nurses, physicians, social workers, and most
importantly patients and families. The scheduler must maintain the ability to complete multiple tasks simultaneously and
work under pressure while maintaining confidentiality and a professional demeanor which consistently provides positive
customer service. The position requires cross-check to insure all scheduling and registration activity are correct. The
position requires the ability to troubleshoot and resolve issues as they arise by utilizing available resources.

Job Responsibilities

Scheduling Duties: Responsible for scheduling oncology patients

  • Schedule patients within one day of request

  • Creates pre-admission encounter for patients. Sends pre-certification forms to correct provider.

  • Explains and educates family about the scheduling process

  • Maintain consistent and productive communication with all departments

  • Creates BH guarantor accounts and schedules BH appointments

  • Checks-out patients and creates/coordinates f/u appointments with other departments

  • Requests interpreters

  • Calls patients/families on the reschedule list

  • Reschedules patients when a providers schedule changes

Pre-Visit Registration
Managing Scheduling Phone
Responsible for answering all scheduling calls. Must have the ability to handle large volume of calls.

  • Answers all incoming calls by the third ring 90% of the time if available

  • Checks voice mail messages every four hours and returns calls within one business day

  • In a short period of time assess the callers concerns and assist or direct to appropriate resource

  • Create and/or update patients record by verifying demographic and insurance information

  • Ensure specific registration fields are accurately inputted into registration system, including but not limited
    to visit notes, referral, authorizations numbers, eligibility review, proper FSC entries for research and
    standard of care visits.

  • Provide any and all other duties necessary to provide efficient, timely services to patients and their families
    as it relates to the registration and insurance process.

Quality Assurance
Responsible for monitoring and measuring the accuracy and integrity of data entered into the
scheduling/registration system

  • Revisits the scheduling process to ensure proper visit types, comments, and reason for visit fields are accurate.

  • Revisits registration process when needed to ensure insurance fields are populated with accurate insurance information.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

Required Education and Experience

High School Graduate and/or equivalent GED

Preferred Education, Experience & Cert/Lic

Minimum High school education
Associate degree or post high school course preferred
Three to five years of related health care registration preferred]
Knowledge of EPIC scheduling preferred
Detail oriented with the ability to multitask
Excellent communication skills (verbal/written)
Ability to communicate effectively to various customers and colleagues supporting clinical practice
Strong customer service as well as conflict resolution skills
Ability to triage phone calls effectively and accurately
Ability to uphold hospital standards in quality, excellence, integrity, respect, commitment and service

Additional Technical Requirements

Minimum High School Education.
IDX capability required.
Typing, competent with computers.
Must have excellent Customer Service skills, phone etiquette, and communication skills.
Must have multi-tasking capability.
Ability to work independently.
Excellent organizational and documentation skills.
Ability to handle confidential materials and information.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions.
CHOP Careers Contact
Talent Acquisition
2716 South Street, 6th Floor
Philadelphia, PA 19146

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Special Procedures Technologist

Main Line Health, Inc.

Posted 3 weeks ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 Main Line Health is suburban Philadelphia's most comprehensive health care resource with over 11,000 employees, offering a full range of medical, surgical, obstetric, pediatric, psychiatric and emergency services. Composed of five hospitals, a medical research institute, physician practices and other specialized facilities and services. Recognized as a Magnet system Main Line Health is committed to the highest standards of patient care, education and research. Lankenau Medical Center, a 331-bed not-for-profit acute care teaching hospital and medical center, is conveniently located in Wynnewood, PA, just outside the western city limits of Philadelphia, on a magnificent 93-acre campus including its own farm. Lankenau has been recognized by Truven Health Analytics as one of the nation's 100 Top Hospitals for excellence in patient outcomes, patient safety and patient satisfaction. U.S. News & World Report ranked Lankenau as one of the Top 5 hospitals in the Philadelphia region and one of the Top 10 hospitals in Pennsylvania. The Hospital has received Magnet® designation by the American Nurses Credentialing Center (ANCC), the nation's highest award for recognizing excellence in nursing care. Lankenau is a Level II Trauma Center and in 2013, opened the Heart Pavilion, a world-class facility for cardiac care. We have made it our mission to provide patients with a superior patient experience. This translates to the consistent delivery of safe, high quality clinical care in the absence of preventable harm. Why Work at Lankenau Medical Center? We are committed to providing exceptional care with empathy and compassion for people at all stages in life. Our Diversity, Respect and Inclusion Initiative celebrates our differences and our similarities. Ultimately, we want everyone to feel respected for who they are. Our physicians and employees speak highly of the work environment at Main Line Health. The hospital has been recognized by the Philadelphia Business Journal as one of the top ten "Best Places to Work" in the Delaware Valley and also ranked among Modern Healthcare's top 100 places in the nation to work in healthcare. With a history spanning more than 150 years, it's one of the region's most honored and respected academic healthcare institutions. Turn your job into a career by joining Main Line Health! Lankenau Medical Center has an immediate need for a Full Time Special Procedures Technician! The Special Procedures Technician performs a variety of Interventional Radiology procedures for the interpretation by; and at the request of a licensed practitioner. The Technician exercises professional judgment in performance of services following established protocols and maintains a demeanor complimentary to MLH standards and medical ethics. This role also provides appropriate care for all patient populations. The role demonstrates ability to work independently in provision of services. Primary Accountabilities: Performs Interventional Radiology procedures. Verifies patient's clinical history procedure, ensuring information is accurate, documented and available for use by a licensed practitioner. * Prepares patient for procedures; providing instructions to obtain desired results, gain cooperation, and minimize anxiety. * Actively participates in the identification of patients, confirming patient demographics, correct procedure, correct side and site, using active communication. * Selects and operates Interventional Radiology equipment, imaging and associated accessories to successfully complete an examination. * Positions patient to best demonstrate anatomic area of interest, respecting the patient's ability and comfort. * Immobilizes patient as required for appropriate examination. * Determines applicable Interventional Radiology protocol. * Applies principles of radiation protection to minimize exposure to patient, self and others and in accordance with MLH Imaging Gently program. * Determines pregnancy status as appropriate and follow procedures to limit gonadal exposure. * Evaluates images for technical quality, assuring proper identification are recorded and resolves PACS QA issues. * May inject contrast material if credentialed by Medical Director. * Applies principles of confidentiality (HIPAA) to all hospital and patient matters. * Documentation and reporting of adverse events, utilizing Patient Safety Network (PSN). * Performs additional duties as assigned. * Travel to and/or staff other Main Line Health (MLH) Radiology locations may be necessary on occasion to promote effective, timely and consistent delivery of Radiology services. Behavioral Competencies: Safety Acts to minimize hazards to patients, visitors, staff and self. Continually works to create and maintain a safe working environment. Understands how one's role contributes to safety even if not active in direct patient care. Skills: * Complies with all safety procedures, rules and regulations. * Adheres to proper hand hygiene and all other infection control procedures. * Communicates safety procedures, rules and regulations to patients and visitors and helps them comply. * Takes action to prevent specific risks for harm to patients. * Takes action to prevent or eliminate safety hazards in own work area. * Takes action to keep patients' rooms and all other areas of MLH facilities clean and safe. Communication Skills: * Listens carefully before responding to another's concern or recommendation. * Expresses a difference of opinion in a constructive manner. * Presents ideas clearly and concisely when writing or speaking. * Communicates with customers in terms that are free of technical language. * Organizes written work in a manner that is clear and easy to follow. * Explains patient's plan of care clearly and completely during handoffs, transfers and at discharge. Compassion Skills: * Asks questions of customers to identify their needs, expectations or desires for improvements in services. * Effectively addresses difficult interpersonal situations by confronting the issue, not the person. * Interacts with others in a friendly non-judgmental and caring manner. * Continually looks for creative approaches to providing or improving services and improving customer satisfaction. * Treats people fairly and with respect. Excellence Skills: * Continually looks for ways to improve the quality and/or efficiency of patient care, work processes, systems, results and services. * Helps and supports fellow employees in their work to contribute to overall organizational success. * Works beyond the minimum job requirements and does whatever is necessary to get the job done. * Takes personal responsibility for ensuring safe high-quality care and service excellence. * Pays attention to the factors and elements leading to results, not just the results. Integrity Skills: * Reports potentially unethical or improper behavior; does not look the other way or ignore such occurrences. * Creates and maintains trusting relationships. * Promises only what can reasonably be delivered. * Takes actions to stop rumors by saying only what one knows is true. * Uses information fairly, not for the purpose of gaining advantage. * Challenges conventional practices to seek out a better way. * Demonstrates knowledge of the Compliance Program, including the MLH Standards of Conduct, compliance policies and procedures, and ComplyLine. Innovation Skills: * Adapts quickly and effectively to new methods and changing conditions. * Works to develop new approaches when solving problems, seeking ideas or suggestions from others. * Challenges conventional practices to seek out a better way. * Identifies novel approaches for completing work assignments more effectively or efficiently. * Identifies new ideas, solutions, or directions in dealing with daily situations. Participation Skills: * Expresses views when necessary, presenting one's own ideas confidently, clearly and respectfully. * Speaks out when risk is identified and takes action to prevent harm. * Assertively presents one's own ideas, yet is flexible in listening to and accepting others' input. * Understands the perspectives of others, recognizing and balancing the needs of one's own group with those of the broader organization. Helps and supports fellow employees in their work to contribute to overall organization success Primary Customers or Key Working Relationships: Patients, patient families, medical staff Imaging staff, all staff members, external agencies, other affiliates, vendors f Qualifications: 1. Graduate of JRCERT approved program in Radiologic Technology. 2. Certification by the American Registry of Radiologic Technologists ARRT (R) required 3. Advanced Certification by the American Registry of Radiologic Technologist ARRT (CV) preferred Licensures & Certifications: IV certification BLS Certification by American Heart Association Experience: Minimum one year recent Interventional Radiology experience preferred We offer competitive compensation and outstanding comprehensive benefits including tuition reimbursement, 403B matching savings plan, a pension plan, and a generous paid time off program. To be considered, please apply online with your resume at Enter Job ID 46265 Keyword search box. Applicants must certify that they have not used tobacco products or nicotine in any form in the 90-days prior to submitting an application to Main Line Health. This will be verified during pre-employment testing. We are an Equal Opportunity Employer. Please, no agency calls. '119440 Main Line Health, Inc. Philadelphia PA

Scheduler - Medical Procedures

Expired Job

The Children S Hospital Of Philadelphia