Req ID: 18605
Employment Status: AF - Active
This is a position requiring professional skills and sound judgment. This position is a point of contact for multiple
providers to request both complex and non-complex scheduling for oncology patients. This position
receives a high volume of inquiries from a variety of sources including nurses, physicians, social workers, and most
importantly patients and families. The scheduler must maintain the ability to complete multiple tasks simultaneously and
work under pressure while maintaining confidentiality and a professional demeanor which consistently provides positive
customer service. The position requires cross-check to insure all scheduling and registration activity are correct. The
position requires the ability to troubleshoot and resolve issues as they arise by utilizing available resources.
Scheduling Duties: Responsible for scheduling oncology patients
Schedule patients within one day of request
Creates pre-admission encounter for patients. Sends pre-certification forms to correct provider.
Explains and educates family about the scheduling process
Maintain consistent and productive communication with all departments
Creates BH guarantor accounts and schedules BH appointments
Checks-out patients and creates/coordinates f/u appointments with other departments
Calls patients/families on the reschedule list
Reschedules patients when a providers schedule changes
Managing Scheduling Phone
Responsible for answering all scheduling calls. Must have the ability to handle large volume of calls.
Answers all incoming calls by the third ring 90% of the time if available
Checks voice mail messages every four hours and returns calls within one business day
In a short period of time assess the callers concerns and assist or direct to appropriate resource
Create and/or update patients record by verifying demographic and insurance information
Ensure specific registration fields are accurately inputted into registration system, including but not limited
to visit notes, referral, authorizations numbers, eligibility review, proper FSC entries for research and
standard of care visits.
Provide any and all other duties necessary to provide efficient, timely services to patients and their families
as it relates to the registration and insurance process.
Responsible for monitoring and measuring the accuracy and integrity of data entered into the
Revisits the scheduling process to ensure proper visit types, comments, and reason for visit fields are accurate.
Revisits registration process when needed to ensure insurance fields are populated with accurate insurance information.
Job Responsibilities (Continued)
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Required Education and Experience
High School Graduate and/or equivalent GED
Preferred Education, Experience & Cert/Lic
Minimum High school education
Associate degree or post high school course preferred
Three to five years of related health care registration preferred]
Knowledge of EPIC scheduling preferred
Detail oriented with the ability to multitask
Excellent communication skills (verbal/written)
Ability to communicate effectively to various customers and colleagues supporting clinical practice
Strong customer service as well as conflict resolution skills
Ability to triage phone calls effectively and accurately
Ability to uphold hospital standards in quality, excellence, integrity, respect, commitment and service
Additional Technical Requirements
Minimum High School Education.
IDX capability required.
Typing, competent with computers.
Must have excellent Customer Service skills, phone etiquette, and communication skills.
Must have multi-tasking capability.
Ability to work independently.
Excellent organizational and documentation skills.
Ability to handle confidential materials and information.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions.
CHOP Careers Contact
2716 South Street, 6th Floor
Philadelphia, PA 19146
The Children S Hospital Of Philadelphia