University Of Southern California Las Vegas , NV 89134
Posted 6 days ago
The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.
The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.
Essential Duties:
Acts as the positive "face" of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
Maintain all delegated worklists (tasks) through the electronic medical record
Effective, efficient and safe use of equipment.
Handles patient requests and questions appropriately
Provides benefit plan and eligibility information to participants, providers, unions, employers and others
Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Perform duties as care coordinator when assigned.
Other duties as assigned.
Required Qualifications:
Req High school or equivalent
Req Understanding of medical terminology
Req Ability to interview patients and interface with physicians, nurses and other professional staff.
Preferred Qualifications:
Required Licenses/Certifications:
The hourly rate range for this position is $17.50 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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University Of Southern California