Memorialcare Health System Fountain Valley , CA 92708
Posted 4 days ago
Title: Scheduler III
Location: Fountain Valley, CA
Department: Admitting Ancillary Scheduling
Status: Full-time
Shift: Days (8hr shifts)
Pay Range: $22.41/hour - $32.50/hour
This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities.
The OP Scheduler III is under the direction of the OP Supervisor and Admitting Manager and is responsible for scheduling invasive and non-invasive radiology and cardiology exams and special interventional procedures. The schedulers are responsible for asking for authorization numbers when required by the health plan or medical Group. The scheduler must schedule the patient accurately choosing the correct medical record number so that duplicate MRN's are not created. The employee must be multi-task oriented and work with the radiologist when needed. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.Essential Functions and Responsibilities of the Job
1.Ability to communicate effectively in written and verbal form.
2.Schedules patients accurately and timely.
3.Explains the prep requirements accurately to the patient or office staff.
4.Avoids HIPAA violations by choosing the correct MRN in Radiant/Cadence/Epic.
5.Ability to interact in a positive and constructive manner and promotes conflict resolution
6.Enters insurance name, identification number, and phone number in notes on the Referral in Radiant.
7.Provides excellent customer service using "Simply Better" and AIDET principles.
8.Ability to understand insurance requirements and asks for authorization numbers when required.
9.Ability to answer calls timely, professionally, and maintains wait time goal of 1 minute or less.
Ability to be at work and be on time.
Ability to follow company policies, procedures and directives.
Ability to prioritize and multitask.
Experience
List the minimum experience, skills, knowledge and abilities required to do the job.
2 or more years of experience in scheduling, admitting, or physician office experience
Must communicate effectively and clearly both verbally and in writing
Strong customer service skills
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima
Bi-lingual (English/ Spanish, or English/ Vietnamese) preferred
Positive work ethic
Strong organizational skills
General computer skills required including: electronic medical record and Microsoft Office
Knowledge of medical terminology
Education
List the education licensures or certifications preferred or required to do the job.
High school graduate preferred
Medical Terminology related course or certificate preferred
Memorialcare Health System