Job Description: Frye Regional Medical Center
As a part of Duke LifePoint Healthcare, our community hospital is being supported with more resources than ever before. Duke LifePoint combines Duke University Health System's unparalleled expertise in clinical excellence, quality and patient safety with LifePoint Health's financial resources and extensive operational experience - making our hospital even stronger.
Duke LifePoint Healthcare's pledge to our hospital and the communities we serve is quality, expertise and commitment.
Quality is the cornerstone of Duke LifePoint, and it is the central focus of everything the organization and our hospital strive to achieve.
Duke LifePoint pledges to bring a wealth of expertise and resources to strengthen the already excellent care our hospital delivers.
And, Duke LifePoint's commitment is to work collaboratively with our hospital to make our community healthier by strengthening local healthcare delivery for the future.
For more information about Duke LifePoint, visit www.dukelifepointhealthcare.com.
Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications.
Provides the customer with prep and other appointment instructions. Largely responsible for scheduling complex procedures.
Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers' requests.
Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
Notifies customer of physician order, pre-authorization and other financial clearance requirements.
Performs functions of other PASU functions or registration when requested.
High School diploma or equivalent REQUIRED.
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
2-5 year administrative experience in medical facility, health insurance, or related area.
3+ years in Patient Access/Scheduling preferred.
Some college coursework is preferred
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran