Scheduler II is responsible for scheduling complex procedures and appointments, ensuring thorough and complete information is obtained. Facilitates the scheduling and registration process, and optimizes efficiencies and workflows. Scheduler II will routinely interact with various internal departments including registration, admitting, diagnostics, radiology, inpatient units, and financial coordinators. Exceptional multi-tasking and organizational skills, communication, customer service, and interpersonal skills are required. Must demonstrate the ability to meet and exceed customer expectations per established department specific protocols. Works as a liaison between family, insurance carrier, physician office, and clinical professionals to assure scheduling occurs in a highly accurate and timely manner. Assists with covering for the front office as needed.
1 year scheduling and registration experience in a healthcare setting using a computerized scheduling system OR 2 years of front office experience OR 1 year experience in a high volume call center in customer service related industry
High School diploma or GED
Excellent verbal and written communication skills.
Working knowledge of computer software, ie Microsoft products.
Ability to pleasantly handle interruptions in work-tasks due to greeting people & answering a multiple phone lines.
Excellent organizational skills, critical thinking skills, judgment, and interpersonal skills with the ability to work harmoniously.
Knowledge of Government and Commercial insurance systems.
Experience coordinating and scheduling complex procedures; Experience coordinating patient care with multiple departments
Associate's or Bachelor's Degree
Bilingual English/Spanish highly preferred.
Basic Life Support
Children's Hospital Of Orange County