Scheduler / Contact Center

Overview

Join our team as a day shift, full-time, Central Scheduling Call Center Representative in Tyler, TX.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more

Your team is bigger than your department:

• UT Health East Texas Physicians has over 90 primary and specialty care clinics, providing comprehensive medical education and innovative research. There are also residency programs throughout our hospitals and clinics actively training the medical leaders of the future.

• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

• Maintain acceptable ACD (automated call distribution) call statistics

• Demonstrate proficiency and skill in call control and call steerage.

• Understand and take appropriate intervention for call queue management at an agent level.

• Accurately performs the transferring of customers to the appropriate areas.

• Accurately perform call distribution and effectively executes paging and messaging services

• Accurately perform data entry at time of call using appropriate call center software systems

• Effectively distributes patient email

• Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed

• Participates in department in-services and meetings

• Adheres to the policies and procedures of the organization and the call center

• Maintains confidentiality of all interactions

• Maintains a clean, efficient work area

• Becomes knowledgeable about call center office equipment

• Other duties as requested

Qualifications

Job Requirements

• High school diploma or equivalent

Preferred Job Requirements

• Two (2) years of college

• Basic typing skills of 35 wpm

• Knowledge of basic medical terminology