Providence is calling a Scheduler 2 (Scheduling, Day Shift, 1.0 FTE) to the Providence Imaging Center in Anchorage, Alaska.
We are seeking a Scheduler 2 to supervise coordinate patient reception, scheduling and registration. Obtain and record all data relative to the registration process. Maintain knowledge of insurance and third-party payers, computer data-entry and forms and the Advanced Beneficiary Notification (ABN) process. Answer all incoming calls using correct phone etiquette and displays exemplary customer service skills.
In this position you will:
Accurately schedules patient procedures and appointments for PIC.
Accurately interview and retrieve specific information from the patient, family or other representative in a sensitive, respectful and confidential manner.
Follow departmental policy and uses appropriate communication means to keep all departments apprised of appointment changes.
Place outgoing calls and answers all incoming calls using correct phone etiquette and exemplary customer service skills.
Communicate with patients to provide accurate price estimates for various procedures performed within the PIC facility.
Required qualifications for this position include:
High school graduate or equivalent
6 months clerical background involving public contact, preferably medical
Experience with multi-line telephone systems, personal computer, printers, copiers and fax machines
Preferred qualifications for this position include:
Ancillary department (such as Radiology), clerical or Admitting Representative/Scheduling specialist experience
About the Providence Imaging Center
Providence Imaging Center (PIC) is an independent diagnostic testing facility for outpatient medical imaging, located on the east side of the Providence Alaska Medical Center campus. PIC completed an expansion, which added 8,000 square feet, and several pieces of new equipment and 23 dedicated PIC parking spots conveniently located adjacent to the facility. Board certified Radiologists and a team of highly qualified trained technologist and professional clerical staff are dedicated to providing clients with high quality imaging exams in a caring comfortable and convenient environment.
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation's best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state's largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
Providence Health & Services