Positions Location: St. Johns, MI
General Purpose of Job:
Accurately Interviews and enters all Sparrow Clinton Hospital customers into the iSparrow (EPIC) System. Provides verification of all insurances and collects co-payments and deductibles as appropriate.
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Interviews and Registers all customers including IP, OP, ED and 23-Hour Observations
Processes pre-admission testing, pre-registration
Schedules, revises or cancels patient appointments in the iSparrow (EPIC) System
Works closely with the House Supervisor and other nursing staff regarding IPs, bed placement and transfers.
Assists Physicians and clinical caregivers in obtaining medical records.
Assumes the Switchboard as assigned.
Handles incoming and outgoing mail and operates the postage machine when assigned.
Verifies all Out Patient registrations and processes the MSPQ as appropriate
Provides departments with required forms and collects paper signatures or E-signatures needed to complete their services
Provides comfort measures and customer service gestures to patients and families.
Rotates to other Patient Access Specialist Positions as assigned.
Performs registration audits and coverage verifications, secures insurance authorization numbers as required
Monitors work queues and makes appropriate corrections to accounts.
Performs overhead paging, text paging, silent drills, and other Emergency Management support activities.
General Requirements None Work Experience Documented knowledge of Medical Terminology or completion of Medical Terminology class (in-person or online), preferred. Experience in one or more of the following: insurance, admitting, billing , or collections in a healthcare setting, preferred. Experience in Customer Service in one or more of the following: retail store cashier, salesperson, call center representative preferred. Previous Clerical or Healthcare experience preferred. EPIC experience preferred. Education High school diploma or G.E.D. Specialized Knowledge and Skills Able to operate office equipment such as PC, printer, fax machine, calculator. Excellent phone and communication skills. Able to effectively prioritize work responsibilities Able to recognize and resolve problems. Able to take initiative to carry out responsibilities.
Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Location: Sparrow Clinton Hospital
Activation Date: Thursday, September 19, 2019
Expiration Date: Sunday, April 26, 2020
Sparrow Health System