Sccm Senior Desktop Engineer

Premise Health Brentwood , TN 37024

Posted 3 months ago

Premise Health is the world's leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environmentensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.

We are looking for a Senior Desktop Engineer to work at our Corporate office in Franklin, TN!

It's hard to pinpoint a "typical" day here (and who wants typical anyway?), but in summary, you will provide IT end user platform systems support to Premise managed health centers, corporate users, and regional offices. Responsibilities include troubleshooting and resolving advanced hardware and software break fix issues, hardware and software installations, network connectivity issues, and assigned project work. The role partners closely with the Support Desk, Infrastructure Services, IT Implementations, and the EUPS Tier3 team. Additionally, the Desktop Engineer, Sr. is responsible for partnering with regional and site operations management to provide guidance and assistance with current and future IT needs. They may be asked to attend client facing meetings where required.

What You'll Do for Us:

  • Diagnose, troubleshoot, and resolve advanced software and hardware problems at health centers, corporate and regional offices.

  • Install and configure new IT hardware and software.

  • Receive end user requests via support desk system and respond / resolve incidents within set SLA's (service level agreements). Update and close incidents when work is completed.

  • Responsible for managing the Tier 3 ticket queue and assigning Service Now incidents to the appropriate team members

  • Provide end user support utilizing Premise device management tools (SCCM, JAMF, WDM)

  • Work closely with Premise Operations management to understand IT support needs at Premise Health Centers. Develop a good working relationship with each.

  • Assist the IT Infrastructure network team as required, including remote hands support for troubleshooting network outages and issues. Replace network hardware when directed to.

  • Work with Premise vendors to identify and support end user products and solutions.

  • Actively participate in project management meetings with Premise PMO in support of assigned project work.

  • Assist the IT Implementations team with new implementation work when requested including onsite IT hardware and software installations.

  • Work closely with the Premise Desktop Architects to test and evaluate new end user solutions.

  • Assist the Tier 2 Service Desk group with support desk incidents where required.

  • Attend meetings, both internal and external when requested. Meetings may be in person (onsite) or dial in.

  • Abide by all Premise InfoSec policies.

  • Maintain and be held responsible for assigned Premise provided tools and supplies as required.

  • Timely submission of weekly time cards and expenses.

Education:

  • Bachelor's degree or equivalent work experience.

Experience:

  • 3-5 years of experience in providing desktop level support in an enterprise environment.

  • 1 year of experience in Microsoft SCCM administration

  • Batch scripting knowledge

  • Package creation & operating system deployment experience via Microsoft SCCM

Knowledge and Skills:

  • Must be reliable, timely, and able to work independently with minimal supervision.

  • Must have the ability to travel to client sites as well as other travel as required.

  • Possess advanced troubleshooting skills.

  • Must have good customer service skills and maintain good relations with customers (both internal and external)

  • Ability to work under pressure in a fast-paced environment

  • Clear and innovative thinker, with excellent collaboration and communications skills.

  • Must have an advanced understanding and knowledge of Microsoft operating systems in an enterprise environment.

  • Must have experience working with wireless networks, local area networks, and possess network troubleshooting skills.

  • Must have an advanced understanding of end user platform type systems and support of them in an enterprise environment.

  • Must be able to prioritize work.

  • Must be able to climb ladder (occasionally), work under desks where required, and adhere to all client safety requirements.

  • Ability to lift 50 lbs.

  • PowerShell scripting knowledge, JAMF administration experience,and iOS & Mac OS experience is nice to have

What We'll Do for You:

At Premise Health, you're not an employee you're a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we're all working together to deliver exemplary and delightful service to our clients, their employees and family members. We're proud of the culture we've built, and we aim to assist our team members in living their best life in and out of the workplace. That's why you'll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We're also not afraid to share what we're up to check out some of our smiling faces.

As an employer, we want to compensate you for the work you do with more than a paycheck (although you'll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Software Engineer AI & Analytics

Opentext Corporation

Posted 4 days ago

VIEW JOBS 1/17/2020 12:00:00 AM 2020-04-16T00:00 OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST The opportunity: The Developer on the AI & Analytics team will be responsible for architecture, design, development and production readiness of application changes in support of our Magellan AI & Analytics platform. There is a need for a highly creative, motivated individual who can perform hands-on coding in several languages and platforms, as well as be able to converse with different levels of the organization in understanding complex business initiatives. These activities will include: 1. Development of applications used in our Magellan AI and Analytics platform 2. Development of applications that will operate on various cloud platforms 3. Working with product management and other development teams on roadmap items, assisting to fully understand the requirements needed You are great at: * Software development with skills in multiple programming languages, most notably Java and Angular, however, Scala and Python are also desired * Providing technical expertise and leadership in the design, development and delivery of our Enterprise wide AI & Analytics platform * Machine Learning platforms such as Apache Spark ML or Tensorflow with a strong passion for data analytics and machine learning What it takes: * Minimum 5 years hands-on experience with multiple programming languages such as; Java, Angular/React, REST * Bachelor's in computer science or related field required * Two years hands-on experience with Scala or Python and experience with developing and maintaining machine learning models, as well as specific technologies such as Spark ML or TensorFlow is highly desired * Experience with cloud-based applications, including AWS, Google Cloud Platform, and/or Azure strongly desired * Demonstrated knowledge in CI:CD patterns, including the usage of tools such as Docker and Kubernetes * Experience with agile development methodologies such as Scrum is highly desired * Strong individual contributor who can coach/mentor junior developers is desired * Strong communication skills including the ability to interact effectively with senior management, technical support, and engineers across several geographies is desired * Ability to work independently and participate as a member of a cross-functional team * Organized and able to prioritize multiple projects in an agile setting * Ability to analyze data and form conclusions using data from a wide range of data sources At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act. This organization participates in E:verify : E-Verify and Right to work. Opentext Corporation Brentwood TN

Sccm Senior Desktop Engineer

Premise Health