Sccm Integration And Support Analyst

Overview:

As part of the End User Computing organization, the SCCM Integration and Support Analyst provides Level 2 troubleshooting and root cause analysis for Software Deployments and SCCM/Intune related incidents. This role involves delivering timely troubleshooting support to clients, managing ticket queues, and ensuring routine software deployments via Microsoft System Center Configuration Manager (SCCM) and Intune.

Primary Responsibilities:

• Respond to and resolve Help Desk escalations based on previous incident outcomes and expertise

• Ensure compliance to the Company's risk and regulatory standards

• Identify and suggest improvements to existing procedures

• Complete scheduled evening responsibilities as required Participate in team projects and coach junior staff on processes and procedures

• Analyze, isolate and resolve technical issues, utilizing diagnostic tools and articles

• Execute work order tasks and maintain operational standards

• Assist end users with technical incidents and help desk tickets, ensuring positive service outcomes

Education and Experience Required:

Minimum of 4 years' higher education and/or work experience

Proficiency in reading and digesting technical information

Experience with Microsoft System Center Configuration Manager (SCCM)

Strong attention to detail and communication skills

Ability to excel in a collaborative team environment

Education and Experience Preferred:

Familiarity with Microsoft Intune

Ability to adapt and learn quickly in a fast-paced, highly complex environment

Bachelor's degree in a technology field or related, 5 years of experience, certifications in related technologies

We encourage candidates with relevant military experience to apply.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America