Scaled Operations Business Analyst, Experiences

Airbnb, Inc. Los Angeles , CA 90009

Posted 3 months ago

Founded in 2008, Airbnb's mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb's accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.

In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them? If so, we want to talk to you!


Airbnb Experiences is a fast-paced and growing business unit focused on providing safe and quality experiences for travelers around the world. The ideal candidate will have a passion for marketplaces, operations, and process improvement. We are looking for someone with strong communication skills, strategic thinking, analytical competencies, and thrives in a fast paced, ambiguous environment. Candidate must have advanced SQL skills. This individual will work closely a central sales and business operations team to accelerate host success. The ideal candidate has experience working in technology and demonstrates the ability to solve problems, make quick and smart decisions, and works well with stakeholders. The Business Analyst will join the Experiences Scaled Operations team and will be instrumental in supporting the growth of the Experiences business.

  • Build and manage performance and core metrics for the Scaled Operations function

  • Global capacity planning, including regional goal setting and active, weekly coverage management

  • Establish regional team goals and work with regional leads on strategies for executing, measuring and sharing results

  • Develop and lead strategic programs to scale the current process to support newly developed categories and verticals

  • Oversee quarterly business reviews and insights reporting for experiences ops leadership

  • Liaise with product to manage updates, deliverables, and communications to the global teams on process changes and improvements


  • BA/BS in Information Security, Business Administration, Statistics, or a related discipline

  • 3+ years of work experience (business analyst or data analyst)

  • Advanced SQL, Excel, Google Sheets required

  • Previous experience working with product teams

  • Adept at distilling high level insights for complex problems and solutions

  • Proven track record of collaborating with cross-functional groups to produce meaningful results

  • Creative, resourceful, detail-oriented, and organized

  • Strong critical-thinking and creative problem-solving abilities

  • Exceptional ability to prioritize and focus on driving growth

  • Entrepreneurial project manager and self-starter, with the ability to drive multiple concurrent initiatives in a fast paced environment with evolving priorities

  • Strong written and oral communication skills, with experience managing communications to a broad, global array of internal and external stakeholders

  • Excellent strategic and analytical capabilities, problem-solving skills, and business acumen; strong judgment in navigating and resolving sensitive internal and external situations

  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment

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Scaled Operations Business Analyst, Experiences

Airbnb, Inc.