The MES provides functional leadership and support to Frontline teams with the goal of Achieving Service Excellence by improving the PES Scorecard measures of Customer Service, Productivity, Process, and Cost.
Execution of Headquarter/Region/ Location objectives for equipment prep, move, and repair processes.
Support Market /National Sales Initiatives such as Special Projects, Service Advantage Program and Continuous Dispatch
Follow parts inventory, replenishment and equipment sourcing processes
Execute required Health, Safety and Environmental Training Program
Support PES with Various Regional Projects
Support and Execute training initiatives for Frontline employees development
Participate in regular meetings with Channel Managers and Directors
Creates & implements process improvements across Region inclusive of infrastructure setup to support inventory and move, and service area routing to support repair.
Ensures customer service focus of PES Team based on broad customer/sales knowledge and experience.
Serves as an expert resource to others in the use and interpretation of PES systems information, inclusive of problem solving analysis of SIO and National Scorecard data.
Meets customer needs through the use of general customer & sales knowledge
A minimum of 2 years of Operations or Logistics experience
Previous supervisor experience
Proficient in Microsoft Office (Word, Excel, Access, PowerPoint)
Strong organizational skills and follow through
Customer service oriented
Excellent interpersonal & communication skills
Ability to work in a fast-paced, diverse environment while managing multiple tasks
Ability to work a flexible schedule including early mornings, evenings and/or weekends
Experience in consumer packaged goods or a related industry a plus