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SC MEM Associate Supervisor

Expired Job

Pepsico Knoxville , TN 37902

Posted 4 months ago

Job Description:

The MES provides functional leadership and support to Frontline teams with the goal of Achieving Service Excellence by improving the PES Scorecard measures of Customer Service, Productivity, Process, and Cost.

  • Execution of Headquarter/Region/ Location objectives for equipment prep, move, and repair processes.

  • Support Market /National Sales Initiatives such as Special Projects, Service Advantage Program and Continuous Dispatch

  • Follow parts inventory, replenishment and equipment sourcing processes

  • Execute required Health, Safety and Environmental Training Program

  • Support PES with Various Regional Projects

  • Support and Execute training initiatives for Frontline employees development

  • Participate in regular meetings with Channel Managers and Directors

  • Creates & implements process improvements across Region inclusive of infrastructure setup to support inventory and move, and service area routing to support repair.

  • Ensures customer service focus of PES Team based on broad customer/sales knowledge and experience.

  • Serves as an expert resource to others in the use and interpretation of PES systems information, inclusive of problem solving analysis of SIO and National Scorecard data.

  • Meets customer needs through the use of general customer & sales knowledge

Qualifications/Requirements

  • A minimum of 2 years of Operations or Logistics experience

  • Previous supervisor experience

  • Bachelor's degree

  • Proficient in Microsoft Office (Word, Excel, Access, PowerPoint)

  • Strong organizational skills and follow through

  • Customer service oriented

  • Excellent interpersonal & communication skills

  • Ability to work in a fast-paced, diverse environment while managing multiple tasks

  • Ability to work a flexible schedule including early mornings, evenings and/or weekends

  • Experience in consumer packaged goods or a related industry a plus

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SC MEM Associate Supervisor

Expired Job

Pepsico