SBA Servicing Specialist

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title:

SBA Servicing Specialist

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to all assigned areas of the SBA Servicing department where service or assistance is needed.

• Ensure Financial Statement, Tax Return, and $2.5M ticklers are up to date and properly maintained. • Monitor loans for possible risk rating changes.

• Monitor and maintain performance-based loans according to policy. Complete Performance-Based and $2.5M annual reviews.

• Make Customer Service calls related to collection of loan payments.

• Monitor classified loans on a quarterly basis using the Special Attention Credit ( SAC ) report .

• Monitor and follow up on delinquent property taxes.

• Run credit reports as needed.

• Schedule site inspections and review reports for possible changes with borrower or collateral.

• Demonstrate a satisfactory understanding of and adherence to Bank operational policies.

• Demonstrate a satisfactory understanding of and adherence to the Bank Secrecy Act/Patriot Act/ OFAC regulations as they relate to the specific job duties assigned.

• Demonstrate a satisfactory understanding of and adherence to all applicable compliance regulations as they relate to the specific job duties assigned.

• Demonstrate a satisfactory understanding of and adherence to EEO/AA policy; show respect and sensitivity for cultural differences; promote a working environment free of harassment of any type.

COMPETENCIES

• Demonstrate attention to detail.

• Identify and resolve problems in a timely manner; work well in group problem solving situations.

• Respond promptly to customer needs; meet commitments.

• Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills.

• Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things.

• Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.

• Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.

• Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit.

• Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values.

• Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values.

• Prioritize and plans work activities; use time efficiently.

• Approach others in a tactful manner; react well under pressure; treat others with consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.

• Demonstrate accuracy and thoroughness; apply feedback to improve performance; monitor own work to ensure quality.

• Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly.

• Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

• Adapt to changes in the work environment.

• Be consistently at work and on time; arrive at meetings and appointments on time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION AND/OR EXPERIENCE;

High School diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of credit reporting, loan documentation and related loan regulations.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:

Ability to calculate interest, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of loan documentation software; database software; internet software; spreadsheet software and word processing software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The noise level in the work environment is usually moderate.

COMPENSATION: Hourly Range: $25.63 - $35.88. Amount is based on relevant experience, skills, and competencies.

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.