SBA Express Relationship Manager

Location:

For Those Who Work At Home - Various, Ohio 44145

Partners with Business Banking Virtual Relationship Managers (VRMs) to focus on the acquisition of new clients with annual sales from $1 to $3 million. The SBA Express Sales Representative structures SBA loan proposals, prepares credit packages, and poises client relationship for deeper cross-sales by their VRM for a broad array of appropriate financial products and services. Serves as a resource, subject matter expert and advocate of SBA programs and products with KeyBank's retail staff. The SBA Express Sales Representative is a virtual role that reports to the National SBA Sales Manager.

ESSENTIAL JOB FUNCTIONS

• Maintains an in-depth knowledge of SBA products and the SBA's Standard Operating Procedures (SOP) as well as basic knowledge of broader business banking products services.

• Analyzes client's personal and business financial data gathered by Wellness Advisor team to determine credit quality and appropriateness of SBA financing.

• Structures and prices loans that conform to SBA eligibility and bank credit policy guidelines

• Prepares complete credit package and functions as client's credit sponsor with Business Service Center to facilitate the underwriting process through credit approval.

• Understands KeyBank's value proposition and develops unique sales approaches that differentiates themselves in the marketplace.

• Becomes proficient at uncovering what will motivate a prospect to purchase our services.

• Manages client expectations for SBA products, actively listen to concerns, presents solutions to decision makers and overcomes objections.

• Collaborates with various partners, to explain SBA lending programs clearly, ensuring client comprehension and knowledge.

• Helps Business Banking Virtual Relationship Manager (VRM) build acumen to properly identify SBA loan opportunities through joint calling efforts and other collaborative opportunities including training.

• Effectively builds client relationships in a fast paced, virtual environment through both telephone contact and e-mail correspondence.

• Builds and maintains strategic relationships with all Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience.

• Develops and maintains knowledge of competitive products and services as well as knowledge of competitors.

• Meets and exceeds individual sales goals while contributing to the overall sales success of the team.

• Adhere to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy.

REQUIRED QUALIFICATIONS

• BA/BS degree or equivalent relevant business experience.

• Minimum two years of SBA lending or credit experience strongly preferred.

• In depth knowledge of SBA Lending Products and the SBA Standard Operating Procedures.

• Experience reading and analyzing business financial statements and tax returns.

• Proven experience with and comprehensive understanding of commercial lending and small business operations.

• Proficient in personal computer applications: Excel, Word, PowerPoint, Outlook

• Excellent verbal and written communication skills.

• Demonstrated strong customer service skills.

• Ability to achieve results in a dynamic, fast paced, high volume sales environment and can orchestrate multiple activities at once to accomplish a goal.

• Excellent phone communication skills.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $76,000 to $100,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 08/15/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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