Savvy Technical Writer (100% Remote)

Connect Staffing And Consulting Raleigh , NC 27601

Posted 2 months ago

Savvy Technical Writer (100% Remote)

The ideal candidate will be technically proficient and have the patience and passion to guide customers and stakeholders through all the capabilities of our products and solutions. Whether its a new customer during the onboarding phase, a product demonstration, or addressing technical challenges during the customers data governance journey youre willing to take the time to provide deep explanations and find solutions where needed. You find a collaborative work environment rewarding yet are equally adept at and content working independently.

Qualified Candidates will:

  • Be an influential and effective teacher and eager to share your technical knowledge and best practices and to develop and sustain an open line of communication with colleagues in Sales, Support, Expert Services and Product Development
  • Be responsible for ensuring clear, accurate, and consistent policies and procedures that drive positive customer outcomes.
  • Spend at least 80% of their time writing, editing, updating, and researching policies and procedures.

Summary of Essential Job Functions:

  • Manage the intake process for procedure change requests Write, edit, update, and research operations policies and procedures
  • Understanding of concepts key to data governance such as data protection, data privacy, compliance, and data operations.
  • Exceptional written and verbal communication skills with high emotional intelligence
  • Ability to prioritize, multitask, and perform effectively in a highly dynamic work
    environment
  • Ability to navigate customer organizational structures to identify and build relationships with executives and stakeholders
  • Effective at leading and facilitating executive meetings and technical workshops with admins and architects
  • Ability to quickly grasp and distinctly explain technological and business concepts via different methodologies/formats such as webinars, product demos, whiteboarding, etc.
  • Ability to act as a data governance community evangelist (in person events and virtual communities)
  • Full professional proficiency in English
  • Working knowledge of Salesforce platform (desired not required)
  • Availability to travel up to 15% of the time

Educational Requirements

  • 5-8 years of related work experience
  • Education background (BS/BA) in Computer Science, Computer Information Systems, or similar technical background

You will love

  • Pro-Equality, Pro-Diversity
  • Human size team of smart and kind people, no politics, no BS, emulation not competition
  • Professional environment: culture of excellence & casual style
  • Great place to learn, make an impact and grow
  • Proud member of the French Tech, at the forefront of Data & Cloud innovation
  • Truly global (Paris, San Francisco, Sydney)
  • Competitive salary
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Savvy Technical Writer (100% Remote)

Connect Staffing And Consulting