SAP Vertex

Roles & Responsibilities

• The IS Tech Analyst provides technical support and maintenance for assigned systems and relevant team members. The primary focus of this role is to investigate and resolve user incidents and requests for assigned services.

• The primary scope of the role is Paymetric, Vertex, and Accelerator systems.

• Participate in all phases of a Vertex / ERP software implementation by adhering to Vertex's best practice methodology. Participate or assist in managing the Vertex solution portion of larger ERP implementation projects.

• Advanced knowledge of Vertex, Accelerator, and Accelerator Plus. Prior experience in performing Vertex Monthly Data Updates, Vertex Service Releases and Maintenance Packs.

• VAT functional consultant requires knowledge of the VAT workflow and filing requirements of many different regions in the world.

• Basic knowledge of Paymetrics Solution.

• Knowledge of SAP IMG (customization/configuration) and Master Data (on premise)

• Basic functional knowledge of Sales and Use Tax, Accounts Receivable, Credit Collections Process, and Sales.

• Liaison with vendor to resolve issues.

• Analytical problem-solving skills to solve complex problems and independent judgement to identify problems and recommend solutions.

• Ability to analyze data, discover trends, and determine solutions based on findings.

• Analytical skills with strong attention to detail.

• Excellent written and verbal communication.

• Ability to prioritize multiple tasks and complete with little or no supervision.

• Self-motivated and organized with a strong desire to succeed.

• Design, develop and deliver Vertex centric solutions with focus on business tax process as it relates to specific SAP applications.

• Delivering services in support of the deployment of Vertex tax technology products with a VAT component.

• Provide application and integration support for assigned systems; resolve user issues and requests in accordance with SLAs.

• Triage tickets and quickly disposition as appropriate.

• Troubleshoot technical issues and develop timely solutions, providing excellent customer support and service.

• Provide updates to customers and follow-up to ensure satisfactory resolution.

• Collaborate with SaaS provider and teams to streamline support processes and drive toward quick resolution of incidents and problems.

• Work with Change Management and Release Managers on the evaluation of change events and in planning items for production deployment.

• Author knowledge articles to improve support of recurring issues.

• Follow IS procedures, policies, standards, appropriate regulatory requirements, and data privacy guidelines.

• Contribute to an environment that promotes collaborative learning and collective ownership of responsibilities.

• Communicate issues in a timely and appropriate manner to manager and other relevant audiences.