Requisition ID: 229757
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
SAP NS2 SAP Basis and Database IT Manager-Tampa-33607
SAP is the global market leader for business software and related services, and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Only local candidates will be considered.
Must be a U.S. Person; NS2 does not offer Visa sponsorships for this role
All internals must have manager's approval to transfer
A SAP Basis and Database IT Manager is responsible for managing a team of SAP Basis and database administrators, working in a mixed Windows and Unix cloud environment. The professional leads and oversees the team or SAP Basis and database professionals and that work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications. The individual in this position must have strong technical knowledge of SAP systems and databases.
The individual is expected to provide technical guidance, strategy and direction on SAP and database Technical designs, implementations and deployments of SAP solutions on a cloud infrastructure, to achieve defined business goals. Below are some of the responsibilities that come under the job purview of this individual and his/her team
Manage technical architecture analysis, design, build, test and deploy for SAP systems
Advise on technical approach for all systems integrating to SAP and manage 3rd party dependencies related to SAP environment
System landscape design and management experience in operations and project scenarios
Plan and manage SAP systems maintenance schedule
Involved in planning and testing of the DR
Deep understanding of SAP best practice on Backup and Recovery
Troubleshooting and root cause analysis
Implementation, upgrade and support of the latest SAP systems versions, running on Windows/Linux OS and HANA/Sybase/Oracle/SQL Server DBs.
Communicate project status, issues and risks timely to all stakeholders, cross-functional teams and managers.
Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations / solutions
Work with technical and non-technical teams, including Customer Support, Professional Services, Product Management, Engineering, and QA teams for efficient and effective resolution of project issues and escalations
Contribute to development and maintenance of standards, processes, and best practices
Strong writing, mentoring, decision making, and communication skills
Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
Provide oversight and leadership to the team. Coach to clarify assignments and deliverables to the team; review quality of work and manage integration of team members' work.
Ability to work effectively across multiple organizations utilizing strong influencing skills coupled with technology expertise for multiple capabilities. This includes strong problem solving, cross functional leadership, and conflict resolution
Provide IT Management level oversight of day-to-day IT manage service activities:
Evaluate service quality and IT process improvements
IT process control monitoring
Monitor service levels, resolve risks/issues, manage escalation-to-resolution
Bachelor's Degree plus 12+ years of experience or Master's Degree, plus 7 years of experience.
SAP Basis experience and Understanding of SAP best practice
Experience working with multiple databases e.g. HANA, Oracle, Sybase, MS SQL Server, MaxDB, PostGres
Strong verbal, written and interpersonal communication skills
A high standard for work ethic and quality is required
Experience working with highly technical teams
Experience with Atlassian's JIRA and Confluence is preferred.
Clear understanding of business process requirements as well as cloud technical requirements for IaaS, PaaS and SaaS technologies
Strong analytical as well as organizational skills with an ability to manage competing priorities.
Ability to manage and shift priorities quickly and effectively when needed.
Contributes independently, resolves complex issues
Self-motivated and able to work under pressure to deliver high-quality deliverables.
Contributes actively to build common ground for cooperation
Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers
Ability to learn functional and technical concepts quickly.
Excellent verbal and written communication and interpersonal skills
Understanding of technical issues and business impact.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.