Please see instructions on how to apply in the Selection Process section of this bulletin as this position cannot be applied for online.
With more than 1.4 million people, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego's strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location makes it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.
The City's Mission, as found in our Strategic Plan, is "To Effectively Serve and Support Our Communities." Our core values are Integrity, Service, People, and Excellence. The City's Vision is "A World-Class City for All."
As one of the region's largest employers, the City of San Diego has a combined Fiscal Year 2019 operating budget of approximately $3.8 billion and employs approximately 11,000 highly dedicated employees. Additional information about the City of San Diego can be obtained on the City's website: www.sandiego.gov.
The Department of Information Technology is responsible for citywide strategic technology direction, operational support of application, infrastructure, and wireless technologies, enterprise application services, and manages information technology services contracts. The Department's goals are to: (1) Modernize and maximize the business value and resiliency of technology services; (2) Deliver and Support City technologies by optimizing the skills, training, and organizational structure of City staff to drive innovation and citywide best practices. (3) Advance IT Service Delivery by enhancing City technology contracts for transparency, oversight, and operational excellence. (4) Secure the City's data and technology.
The Department's mission is to be a national municipal leader and strategic business partner for innovative technology solutions.
Under the leadership of the Mayor and the general direction of the Director of Information Technology, the SAP Program Coordinator will report to the ERP Support Manager. The SAP Program Coordinator is responsible for: managing multiple functional and technical projects within their responsible SAP module(s); producing detailed project time lines and ensuring project participants' accountability to those timelines; communicating effectively with technical, basis, and security teams to ensure deadlines are met; working with City business process owners to determine when or if enhancements, design changes, or break fixes are needed; following the SAP change management process and documentation requirements; prioritizing work based on business requirements, statutory requirements, and future business priorities; managing customer and stakeholder relationships at a project level through planning, coordinating, and management; ensure appropriate user training, operations, and technical documentation is developed and maintained for all configurations of the SAP systems; and ensuring all development activities are in compliance with IT standards. The City has the following SAP modules and functionality in production: Industry Solution for Utilities, Customer Relationship Management (Web Interaction Center), Financials/Controlling (including Contract Accounting for Utilities, Public Sector Management, Ariba and Vendor Invoice Management), Logistics, Human Capital Management, SuccessFactors LMS, OpenText, Enterprise Asset Management, Environmental Health and Safety Management, Planning Budget and Formulation, Business Warehouse/Business Objects, Government Risk and Compliance, and ESS and MSS Portal.
Key Areas of Responsibilities:
Reviews and evaluates existing and proposed systems, solutions, and business processes and devises or modifies processes and procedures for solving business problems.
Configures SAP modules, components, and sub-components or prepares functional/technical design specifications for developers.
Troubleshoots complex integrated issues and is able to resolve issues within time-sensitive deadlines.
Ensures the integration of the SAP system with other required technologies and systems.
Analyzes problems, develops and implements solutions, corrections, and workarounds for modules, components, and sub-components in an enterprise SAP environment.
Represents the department on a variety of committees; liaison with various organizations and agencies for the continued development of SAP; leads team on multiple integrated and complex projects; and participates in tactical and strategic planning initiatives.
Coordinates and facilitates interactive analyses and design sessions with key business personnel, technical personnel, and internal/external customers.
Defines scope and requirements for new developments, modifications, and enhancements to meet changing business requirements.
Develops tests for SAP modules, components, and sub-components, performing post-implementation analysis throughout system landscape to ensure accuracy in areas affected by system development.
Assists customers with updating or creating training plans and materials with for areas of responsibility.
Establishes/manages project plans and keeps supervisor informed of project status.
Conducts detailed system design and writes specifications for development.
Analyzes new hardware and software updates and products certified by SAP.
Supervise the work of outside vendors and technical support personnel in a variety of systems analysis activities.
Provide support to one or more functional areas, components, and/or sub-components.
Prepares and presents reports as requested by management.
Continually maintains professional skills through training classes, continuing classroom or online education, cross-training or other method of knowledge development.
Stay abreast of current trends and technical advancements in the areas of SAP systems, learn the characteristics of new systems and update skills to adapt to changing technology. Express difficult and complex concepts clearly and concisely both orally and in writing.
Anticipate conditions, plan ahead, establish priorities, and meet project schedules.
Prepare effective written and oral communications, reports, instructions and presentations.
Carry out additional duties as necessary.
The ideal candidate will possess the following qualifications:
Ability to organize and prioritize multiple assignments, using initiative to accomplish results
Ability to provide detailed recommendations for SAP system configuration or functionality
Ability to organize and prioritize multiple assignments, using initiative to accomplish results, while balancing competing priorities with both internally and externally imposed deadlines
Ability to work independently and use critical thinking skills to accomplish project goals, complete assignments with accuracy and in a timely manner
Excellent writing and communication skills;
Ability to communicate complex and technical information in a simple, clear and straightforward manner, including the use of graphs and tables as needed;
Ability to communicate effectively to different audiences, including elected officials, various levels of City management and members of the public;
Ability to comprehend technical details and understand how they relate to and impact the "big picture";
Ability to work both independently and as part of a team in a fast-paced, high pressure environment with tight time constraints;
Highly ethical and objective, with the ability to navigate in a political environment without being political; and
Energetic and motivated with the ability and desire to take initiative.
An ideal candidate will have a Bachelor's Degree in Information Technology, Engineering, Finance, or a related field and Five (5) years of professional experience providing day-to-day functional support of an SAP system to meet operational goals.
EXPERIENCE: Five (5) years of professional experience providing day-to-day functional support of an SAP system to meet operational goals, or five (5) years of full-time professional or technical experience analyzing business needs and problems, defining solutions, and working with SAP software to perform routine job duties.
Qualifying experience must include ONE of the following options:
Five years working with one or more of the following core SAP modules: FILO (FI/CO/FM/GM/PS/AA/TR/AP/AR/FI-CA/IM/MM), including, design, configuration and implementation; project management; reviewing and evaluating existing and proposed business process and making recommendations for improvements; writing design/functional specifications; troubleshooting and problem resolution; and providing technical assistance to others.
Five years working as a business process end user with one or more of the following core SAP modules: FILO (FI/CO/FM/GM/PS/AA/TR/AP/AR/FI-CA/IM/MM). This experience should include utilizing SAP to perform routine job duties with a clear understanding of how SAP is instrumental in facilitating City of San Diego business processes.
The following experience is highly desirable. Ten (10) years of applicable focused SAP functional experience, experience working on an SAP implementation project; three (3) years of experience in an SAP ERP environment running Financials, Logistics, three (3) years of public sector experience and successful completion of the SAP Public Sector Academy; and experience leading the functional team of an SAP support organization through SAP certification, as either a Customer Competence Center (CCC) or Customer Center of Excellence (COE).
Management Compensation and Benefits:
The successful candidate will be eligible for participation in the City's Flexible Benefits Plan that offers several optional benefit plans or a taxable cash option; $50,000 in City-paid life insurance; paid annual leave accruing at 22 days per year for the 1st through the 15th year of service. For further information, please contact the Risk Management Department at (619) 236-6600. Retirement benefits differ for this unclassified position depending on the candidate's eligible status (new hire, rehire, etc.). For further information, visit Risk Management, Employee Benefits at www.sandiego.gov/riskmanagement. Some benefits currently offered to employees may be modified in the future.
Employment offers are conditional pending the results of all screening processes that are applicable to this job, which may include but are not limited to the following: Proof of citizenship or legal right to work in the United States; completion of a pre-employment medical review/exam (which may include drug/alcohol testing); reference checks; and a fingerprint check. The fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes which may include a polygraph examination and/or background investigation. All of these processes must be successfully completed before employment begins. A positive test for alcohol, illegal drugs, including marijuana, or inadequately explained prescription drugs, misrepresentation, falsification, or omission of pertinent facts in any step of the screening/selection process may be cause for disqualification and/or termination of employment. Nothing in this job posting constitutes an expressed or implied contract for employment with the City of San Diego.
A City medical examination including drug/alcohol screening and documentation of medical history may be conducted following a conditional offer of employment or promotion. The individual must be able to perform the essential duties of the position with or without reasonable accommodation. The City of San Diego is committed to a drug and alcohol-free work place.
To be considered for this position, please submit your: 1) current resume; 2) a letter of interest highlighting your relevant work experience and qualifications for this position; and 3) a list of three professional references via email to HumanResources@sandiego.gov.
Following the closing date, resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to an interview.
If you have any questions, please email the City's Human Resources Department at Human Resources@sandiego.gov.
The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.
Date Posted: August 30, 2018
City Of San Diego, CA