Requisition ID: 225289
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Title: Manager of Enablement Services
Location: Global, Chicago preferred
The mission of Learning Services is to help accelerate the success of customers and employees with the functional knowledge needed to implement and expand use of SAP Fieldglass solutions. This is executed by delivering innovative and top-quality training and enablement programs, closely aligned to SAP and SAP Fieldglass strategy and business priorities. We keep the goals of impacting revenue, improving profitability and growing employee engagement top of mind in everything we do.
As a Manager of Learning Services your role drives regional enablement programs and activities for with the understanding 80% of learning needs are global and shared across customers and employees. We rely on a blend of offerings including resources, in-person instructor led, virtual instructor led, and eLearning. Key elements are definition, alignment and execution of a high-quality and high-impact learning journey to satisfy needs of customer and internal stakeholders.
Evaluate the performance of learning offerings, team, and individuals
Maintain a culture of praise by celebrating team and individual success
Proactively manage performance gaps and encourage innovative solution finding, delegating responsibilities and creating visibility for talents
Drive self-improvement plans with team; ensuring a growth mindset
Manage and coach team members in support of defined vision, strategy and goals
Actively and creatively support the strong sense of team and collaborative working style
Follow SAP leadership principles and HR guidelines. Recruit, develop, and retain talent. Set clear objectives and coach for collective success
Drive the Learning Services vision and strategy to plan, design, develop, deliver, and improve the global employee and customer learning journey programs in partnership with team members, leadership and stakeholders
Collaborate with team, experts, leadership, and stakeholders to define global learning journeys and lead overall creation and delivery of global enablement programs in support of SAP Fieldglass products
Provide thought leadership in collaborating with stakeholders establishing accountability by managers to create a consistent and ongoing learning culture within their teams
Align with stakeholders across all levels of the hierarchy and gain executive endorsement and commitment for defined initiatives
Consistently evolve offerings by soliciting and acting upon learner and stakeholder feedback as well as learning theory innovations
Coach subject matter expert presenters on effective presentation techniques to maximize learner engagement and retention
Facilitate course delivery for in-person and virtual offerings
Foster standardization across regions and teams. Challenge status quo in organizational set-up, coverage, processes, automation and services within and beyond your organization, consistently looking for simplification. Be a change agent that positively influences, empowers, and executes the necessary transformation
Innovate to provide an engaging customer learning experience. Accelerate improvements and optimize execution through organizational alignment towards customer needs.
Strong sense of urgency, excellent organizational skills, attention to detail, and problem solving to drive initiatives forward successfully achieving defined goals. Instills these traits with team members.
10+ years of work experience within an international cloud software company
5+ years in enablement and learning roles of progressive responsibility and complexity
Demonstrated ability to lead with empathy, develop impactful relationships, and motivate a team
Excellent planning skills combined with high reliability
Expert skills with MS Office 365 plus learning & content technologies
Easily communicates with all organization levels from senior executives to individual contributors
Ability to design, prepare, and deliver engaging presentations to a range of organization levels
Self-motivated personality who takes proactive initiative, requiring minimal oversight
Demonstrates executive presence inspiring adoption of programs and making successes visible
Ability to effectively operate in a fast paced, constantly evolving environment
Embraces outside-in perspective and thought leadership as critical to personal and team growth
Thought leadership on latest learning & development research, concepts and technologies
Demonstration of cultural competence and How We Run attitudes
An undeniable fit with our cultural values and work ethic
Bachelor's degree from a four-year College or University in a related field
Several years proven track record in management / leadership positions
Knowledge of External Workforce Management programs, processes, and applications
Master's degree in Organizational Learning or Leadership or related field
Certified Professional in Learning and Performance (CPLP)
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - USA