SAP Eden Prairie , MN 55344
Requisition ID: 195514
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.
As a Service Coordinator, you will be the primary point of contact for a defined customer group, working closely with functional and technical subject matter experts to communicate with customers regarding a variety of topics, ranging from support tickets to service performance and opportunities. The Service Coordinator will be responsible for ensuring clear, consistent communication and accountability for the overall customer communications experience. Primary competence should be communication skills and an interest in the delivery of solutions to meet business requirements related to Travel and Expense Management delivered in the cloud is essential.
Establish and maintain a trusted relationship that works to ensure the customers overall satisfaction with our products and services.
Manage the onboarding process, including client communications and initial requirements gathering and/or confirmation.
Identify potential implementation challenges and communicate findings with Distribution and Success Delivery.
Communicate with customers on issues and questions related to the use of Concurs products and services. Review, edit and finalize the communication of solutions to issues and questions.
Act as escalation point and conduit to engage appropriate members within internal teams to assign tasks and discuss possible resolutions to more technical challenges.
Act with the customer in mind and demonstrate the ability to express empathy toward a customer that has raised issues or concerns.
Manage multiple considerations, inquiries and concerns for clients concurrently, completing assigned tasks on schedule and within the designated timeframe.
Document all important dates and customer interactions in CRM.
Complete other activities and duties as needed.
Be aware of, and comply with, all corporate policies.
Education, Experience & Training required:
Four-year degree or equivalent experience.
Demonstrated proficiency in written and verbal communications.
Ability to pass a background check.
Critical Performance Competencies:
Personal Professional Effectiveness
Communication and Influence
Planning and Organizing
Process Management / Quality
Decisiveness / Judgment
Business Acumen/Strategic Business Perspective
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations :Virtual - USA