Requisition ID: 211904
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Mary Paul
Recruiter Name: Bob Wheeler
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Location: Northeast / Mid-Atlantic Region East Coast (Virtual)
As part of the Distribution organization, Client Development serves as a focal point for our customers to achieve success with Concur. As a Customer Engagement Executive, you will be responsible for developing high-trust relationships with your clients, measured through revenue under management, retention and relationship health. This is a strategic role working with our customers, Concur's internal teams and has central importance to our ongoing success as a company.
Who you are:
Successful experience managing a portfolio of clients consisting of large global companies with a high-level of complexity, focus and intensity
Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur.
Driven to Make Value Visible to our clients in support of Revenue Under Management (RUM) and Retention goals
Focused on establishing, maintaining and growing broad and deep relationships within each customer account, driving a successful Client Lifecycle Management strategy
Anticipate, identify and meet your customers' needs
Develop advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
Possess commercial experience developing account management plans
A self-starter, with energy, drive and the ability to manage multiple priorities
Retain current revenue footprint and look for expansion opportunities
Develop trusting and deep relationship with multiple stake-holders
Understand various levels of customer organization (C-Level, System Admin/User, Finance, HR, IT, etc.)
Advocate for and become voice of the customer within SAP Concur; understand competitive threats and utilize proper escalation channels to help customer during times of need.
Drive customer references and business transformational stories across accounts
Establish success metrics, annual goals and key objectives with the customer
Strong knowledge of SaaS models and Cloud mindset.
Facilitate executive meetings that measure progress and business impact
Motivate and mobilize customers and cross functional partners through diplomatic collaboration and unambiguous communication
See conflict as opportunity and assess situations and find common ground quickly
Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
Know how to get things done through formal channels and informal networks
Thrive in an entrepreneurial and fast paced and evolving environment
May require 30% - 50% travel
8 - 10 years of Customer Success, Account Management or Sales experience.
B.S. or B.A. required
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations :
Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: SAP, ERP, Cloud, Technology