Requisition ID: 193471
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
As a Configuration Services Consultant Senior, you will be a senior technical resource and subject matter expert on Concur Travel & Expense. You will independently fulfill functional, technical, and project management roles in the support of Concur products. This role will require significant collaboration with team members to promote knowledge development and provide project-specific support and assistance.
Lead complex technical and client related projects that are assigned a high priority and risk.
Consult with clients and partners to provide subject matter and technical expertise in areas including, configuration solution design, project management, and risk identification/mitigation.
Ensure configuration inquiries are promptly addressed and solutions are completed accurately and on time.
Collaborate with individual members of the team to provide guidance and assistance with delivering solutions.
Provide ongoing mentorship to team members to improve individual performance and foster professional relationships.
Develop and document configuration best practices and contribute to team training and professional development efforts.
Participates in cross-functional teams formed to advance product improvements and Configuration Services Team effectiveness.
Maintain a current and thorough understanding of Concur Travel and Expense.
Attend Concur sponsored training programs and industry-related conferences as needed based on budget availability.
Complete other activities and duties as needed.
Be aware of, and comply with, all corporate policies.
Education, Experience & Training required:
Four-year degree or equivalent experience; Technical Degree Preferred.
7+ years in Consulting, Implementation, or related field with project management experience.
5+ years of in depth client service experience supporting Concur solutions.
Ability to pass a background check.
Strong problem resolution skills with proven ability to engage and interact with internal teams to resolve client issues.
Experience with software as a service is preferred.
SQL programming ability, including tasks such as inserts, updates, deletes, and writing SQL queries is preferred.
Effective verbal and written communication skills.
Demonstrated ability to prioritize and manage workflow to meet deadlines.
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.
Excellent organizational and planning skills.
Critical Performance Competencies:
Personal Professional Effectiveness
Communication and Influence
Planning and Organizing
Process Management / Quality
Decisiveness / Judgment
Business Acumen/Strategic Business Perspective
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
Major job activities physical requirements:
Use of computer and keyboard for extended periods of time on most or all workdays
Use of telephone throughout the workday as needed to conduct business
Working under time pressure
Working rapidly for long periods
Communicating and interacting with others
Major job activities mental requirements:
Multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Working environment (where major activities are carried out):
40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
Flexibility as to the specific working hours may be required or available
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Nearest Major Market: Washington DC
Job Segment: SAP, ERP, Consulting, Database, SQL, Technology