The Business Analyst II analyzes business and technical processes, documents business requirement and business processes changes and assists in modifying them. The position requires the ability to interview business partners and translate to detailed business requirements. Maps current processes to the desired state and identifies gaps, such as program functions, output requirements, input requirements and sources, data conversion strategies, and system techniques and controls. Where appropriate, this position translates business requirements to functional specifications and technical requirements. Coordinates with business and technology teams to provision and verify business systems to ensure they meet requirements.
Documentation & Requirements:
Defines business needs by analyzing and documenting business processes; includes research, planning, writing user cases and project overviews, plus any supporting documentation.
Gather requirements from customers to identify desired support needs.
Serve as a liaison between IT, vendors and the supported business areas.
Communicate effectively with management to enhance their understanding of the opportunities and limitations of information systems.
Provide updates and communication to customers, management and IT; escalate issues as appropriate.
Develop as-is and to-be business process flows and data models required by the department methodology for new system development or for process redesign.
Assist with the review and analysis of the effectiveness and efficiency of existing systems and the development of strategies for improving or further leveraging these systems.
Assist in planning, design, development, and deployment of new applications, and enhancements to existing applications.
Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
Analysis: Analytical skill is the ability to visualize, articulate, and solve complex problems and concepts, and make decisions that make sense based on available information.
Collaboration: Understands the importance of relationships to ensure team success; demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels.
Communication: Builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels. Understands the importance of relationships to ensure team success; demonstrates compassion and understand; open to other view points in the interest of achieving best possible outcomes.
Flexibility: Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.
Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.
Business Acumen: Understands and applies general business practices where appropriate; ability to articulate business value propositions to customers, supervisors, and peers.
Results Focused: Ability to define and create visibility around success metrics and how they will be measured; proactively seeks out progress updates from team members to ensure risk mitigation to defined success criteria; willingness to put forth the necessary effort to ensure challenges and obstacles are overcome and keep projects on track.
Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.
Bachelor's Degree in MIS, IT, Computer Science, Business Management or a related industry degree preferred or a combination of equivalent education and experience
2-3 years of industry experience in analysis and documentation of Business Systems and the design, development, and implementation of software and hardware solutions, systems, or products
Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -- multi-tasks, prioritizes and meets deadlines in timely manner
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Strong organizational, attention to detail and task follow-up skills. Adept at handling multiple assignments in a timely manner and meeting assigned deadlines
Demonstrated project management skills and project management software skills.
Strong understanding of the organization's goals and objectives
Strong analytical, mathematical, and creative problem-solving skills
Strong written and oral communication skills
Strong listening and interpersonal skills
Keen attention to detail
Ability to conduct research into systems issues and products as required
Ability to communicate ideas in both technical and user-friendly language
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Patterson Companies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, disability or protected veteran status.