Requisition ID: 235730
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Nicholas Evans
Recruiter Name: Patrick Haines
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Title: SAP Ariba Downstream On-Demand Functional Lead
Department: Downstream Deployment
Location: Pittsburgh (preferred), or Home Office
Reports To: Team Lead, On-Demand Downstream Deployment
The Downstream On-Demand Functional Lead is responsible for assisting our customers with the design and deployment of their SAP Ariba solutions. As functional experts, they will help lead the customer in the build, testing and deployment of their software solution and associated business processes.
Duties and Responsibilities
On-Demand Functional Leads will assist with all aspects of a deployment including (but not limited to): requirements gathering, process configuration, documenting process flows, user interface configuration, user and supplier set-up and testing support.
Deployment responsibilities include assisting customers throughout the various phases of Ariba's solution deployment.
On-Demand Functional Leads will act as a liaison between the customer and various groups within Ariba such as Technical Support, Sales, Engineering, and Product Management.
All other duties assigned.
The On-Demand Functional Lead is responsible for customer satisfaction during the successful deployment of solutions.
The On-Demand Functional Lead establishes credibility as a conduit for solutions expertise with customers and is seen as an expert by customers (e.g., positive customer feedback).
Ariba Solution Expertise
Possesses ability to learn to be conversant in features, functionality and applicability of the entire Spend Management suite including Sourcing, Contracts, P2P, APC, AN, and Invoice Pro, as well as possess expert knowledge in at least one area of the Spend Management suite; in this case P2P or Procurement Content.
Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at Ariba and externally at the client).
Owns developing and maintaining team operating principles and team templates and work instructions.
Owns developing team trainings.
Acts as a mentor to new team members.
Executes with minimal guidance and shows strong initiative.
Maintains regular communication with team members (e.g., face-to-face, via voicemails, emails) especially across multiple solution deployments so everyone understands status of project.
Proactively collaborates with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g., change in scope).
Displays proactive communication (i.e., face-to-face meetings and phone calls are more frequent than emails).
Basic Minimum Qualifications
BS or BA degree in a related field
Some travel required (Up to 20%)
3+ years ERP (or similar) deployment experience
Technical understanding and capabilities
2+ years Spend Management experience
Advance Microsoft Office skills
Excellent written, verbal and presentation skills
Functional Business Process experience in Procurement or Accounts Payable
SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization. Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make.
What exactly does #BeREAL stand for? The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise.
To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the #BeREAL Commitment.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations :
Nearest Major Market: Pittsburgh
Job Segment: Accounts Payable, ERP, SAP, Engineer, Product Manager, Finance, Technology, Engineering, Operations