Santander At Work Relationship Manager, East Providence, RI

Santander Bank East Providence , RI 02914

Posted 2 months ago

Santander At Work Relationship Manager, East Providence, RI-1807066


As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

This position is responsible to transaction test vendors the bank employs to originate and service loans on its behalf. The goal is to create and develop relationships with these organizations and ensure Santander customer receive a high level of service.

The Santander at Work Relationship Manager is also responsible for working with vendor partners to obtain the information necessary to monitor their performance and investigate possible findings.


  • Work closely with Vendors and internal bank partners

  • Develop in depth knowledge of applicable bank regulations for testing areas

  • Manage relationships with existing vendor and internal partners to insure the Santander customer receive simple, personal, and fair treatment

  • Work closely with vendor relationship managers and bank partners to insure proper execution of vendor services

  • Develop and maintain relationships with key partners

  • Present any test findings to senior level management

  • Proactively suggest improvements in testing scripts and protocols

  • Assist the partnership team in evaluating potential bank partners

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.


  • 5+ years of sales experience, preferably in external sales calling on business clients. Retail banking experience preferred.

  • At least 5 years of professional experience.

  • Ability to identify, partner with, and coach qualified team members to represent Sovereign at Work at employee events.

  • Ability to manage client relationships, including conducting business reviews, introducing new products and promotions, presenting financial education seminars, and selling additional program services.

  • Detail oriented and ability to multitask.

  • Excellent oral communication skills, including public speaking.

  • Excellent written communication skills, including the development of well written proposals for Corporate Banking RFPs.

  • External sales skills. Experience in engaging and selling to senior level / executive decision makers.

  • General business and retail banking knowledge.,Microsoft Office; basic market research skills using the internet.

  • Duties are performed both in an office environment and outside an office environment.

  • Physical demands could involve any or all of the following: digital dexterity and hand/eye coordination in the operation of office equipment; light to moderate lifting (10-20 lbs.) and carrying of supplies, files, etc.

  • The ability to speak to and hear customers and/or other employees both telephone calling and in person.

  • Body motor skills sufficient to enable the incumbent to move from one office location to another.

  • Local travel and use of own car is required (80% of the time is spent outside the office)

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job:Retail Products

Primary Location:Rhode Island-East Providence

Organization:Consumer & Business Banking (1001)


Job Posting:Nov 5, 2018, 9:30:34 PM


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Santander At Work Relationship Manager, East Providence, RI

Santander Bank