Job CategoryProducts and Technology
Job DetailsStorage Engineer - GIA
As a SAN Storage Engineer you will be part of a dynamic, global team delivering and supporting technology infrastructure to meet the substantial growth needs of the business. The Operations Engineering team is essential to deployment of turnkey solutions and infrastructure. In this role, you will collaborate with the Systems, Network, Database and Storage Engineering teams in delivering innovative solutions in an agile, and dynamic environment. You will be part of a strategic team responsible for building and deploying data center PODs, as well as capacity adds/refreshes of arrays and switches, storage allocations, replication troubleshooting, and performance tuning in a 24x7x365 environment. Key to this position will be a focus on process automation in a secure, high-performance, highly available (99.999%), and fully resilient infrastructure across multiple data centers.
Successful candidates will be recognized as technical experts in the SAN and Storage Engineering discipline and will have the ability to articulate and demonstrate both deep and broad knowledge across multiple areas of information technology in support of a SaaS/PaaS infrastructure. We are looking for innovative and enthusiastic technologists who thrive on efficiency by contributing to the development of standards, processes, and automation requirements that lead to operational excellence.
The Senior SAN Storage Engineer will be a member of a global Operations Engineering team responsible for supporting all operations facets of the service on 24x7x365 basis. The efficient and stable operation of our infrastructure is crucial in maintaining the high availability and performance of our on-demand CRM, SaaS and PaaS solution, and the Senior SAN Engineer will be the cornerstone of our continued efforts in the direction of high availability and performance as we expand our team in a follow-the-sun operations implementation.
Must take ownership and accountability for one's actions, and be known for meticulous attention to detail
Must have the ability to provide effort estimation and complete work based on a schedule of activities in coordination with Operations Manager and Project Manager
Must execute production Change Management, Problem Management and Incident Response procedures
Must work directly with and within the TechOps teams in building and deploying highly available, robust, resilient, secure and supportable 24x7x365 solutions (POD Builds/Splits/Capacity Adds/Refreshes)
The ideal candidate will have prior experience with process automation as it applies to the provisioning of resources within their Information Technology discipline. Examples of tools in this category include Tuning Manager, SPA, and Cisco utilities such as Cacti, The use of custom automation and provisioning processes implemented via scripting languages, templates, and/or parameter tokenization would also be applicable is crucial to the success of the projects
Must be able to develop requirements for the tool-sets required to streamline and automate system installation and configuration procedures
May be required to define requirements for, and/or write/test custom tools to handle system automation tasks (installation, configuration, monitoring, etc)
Define, develop and deploy system monitoring requirements/thresholds as well as corrective actions
Adhere to system hardening guidelines and security best practices in support of ISO 27001/PCI/SOx
Document all operational processes and procedures to optimize support and management of deployed systems
Assist internal Technology teams in performing Production Operations tasks including systems monitoring, performing diagnostics, problem isolation and solution deployment by providing expert-level operational support (training and on-call support)
Represent Operations team and contribute towards new and on-going Technology projects in areas of Scalability, Performance and High Availability
Engage effectively in technology discussions with Architects
Develop strong partnerships with Architecture, Project Management, Data Center and Provisioning groups
BS/BA Degree in Computer Science or equivalent industry experience
7 years of experience (H/W and S/W) implementing high-volume, high-availability storage solutions in a large enterprise environment including: SAN, and Archive solutions with 24x7x365 uptime requirements (eCommerce or Internet experience desirable)
5 years experience and ability to work proficiently within server operating systems (Linux/Solaris) including file system, volume management software, and networking concepts
Candidates will handle installs, configurations, and upgrades for the Storage and SAN hardware
Experience with the Cisco MDS line, HBA firmware, multi-path software, and SAN fabric management
Experience in several different forms of replication (e.g. SRDF, TrueCopy/HUR, Oracle Image Copy)
Experience with managing storage for Oracle RAC databases
Proven ability to conduct detailed performance analysis tasks as it related to the entire I/O stack
Practical experience with DR testing and execution, RAID, data migrations, and business continuity is desirable
Experience with command line tools for EMC, Hitachi, and Cisco
Proven experience executing upgrades, capacity increases, and reallocation of storage resources
Experience with capacity management and planning
Understands fundamentals of networking, including the OSI model, network segmentation best practices, routing, and common protocols and concepts
Experience working in large, load-balanced environments including managed switches, firewalls, and F5 Load-balancers
Basic scripting skills in any UNIX shell and Perl with the ability to provide requirements for task automation, resource monitoring and performance monitoring
Extensive troubleshooting and performance monitoring skills
Hands-on experience with production hardware life-cycle management
Working knowledge of system hardening best practices, methods and access control methodologies
Prior experience working within a regulatory compliance framework
A demonstrated passion for excellence
Knowledge of SAN technologies (FCIP, encryption, fabric design and best practices)
Knowledge of Agile Development or Scrum Project Management methodologies
Excellent communication skills, both written and verbal
Strong interpersonal and relationship building skills, conducive to team development
Ability to work with geographically dispersed teams
Knowledge of ITIL Industry practices
Salesforce, the Customer Success Platform, and world's #1 CRM empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.
"U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role"
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.