San Antonio - Ops Support Specialist 5

Citigroup Inc. San Antonio , TX 78245

Posted 3 weeks ago

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff and management. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients

  • Communicate daily with management on productivity, quality, availability, , as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries

  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed

  • Support expansive and diverse array of products and services

  • Resolve complex problems based on best practice/precedence, escalating as needed

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-4 years of relevant experience

  • Proficient in Microsoft Office

  • Comprehensive knowledge of Dispute process

  • Ability to work unsupervised and apply problem solve capabilities

  • Ability to work occasional weekends to support Project releases and COB testing

  • Working knowledge of RSM/Eclipse is preferred

  • Demonstrate analytical skills and mathematical knowledge

  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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San Antonio - Ops Support Specialist 5

Citigroup Inc.