San Antonio 01 Service - Customer Service Assistant - Part-Time

H-E-B San Antonio , TX 78245

Posted 2 months ago

Overview

H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Description

Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to serve as the face of H-E-B to all your customers?HEAD FOR BUSINESS... recognition of what needs to be done before you - re told?PASSION FOR RESULTS... a desire to help get the job done, whatever it takes?We are looking for:- willingness to stay attentive to customers' needs- ability to work in a fast-paced environment

What is the work?Customer Service:- Assists in unloading merchandise from baskets- Packages groceries; assists customers in transporting / unloading groceries to their vehicles- Assists customers in locating merchandise

Stocking / Sanitation:- Gathers baskets and picks up trash inside and outside Store- Maintains and stocks bag areas- Returns products to proper locations- Stocks and stages bags; stocks check stand supplies- Distributes Buddy bucks to registers, replaces anti-fatigue mats- Does Carts & Parts basket relocation and power-washing basket relocation for department setup- Performs red basket fill up / retrieval- Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety

What is your background?- Completion of Company Orientation and Basics of Safety training (upon hire)Do you have what it takes to be a fit as a Customer Service Assistant at H-E-B?- Ability to work in a fast-paced environment- Ability to work with customers and stay attentive to their needs- Ability to maintain a high level of productivity and efficiency standards

Can you...- Function in a fast-paced, retail environment, in detailed and precise tasks- Work with Customers, staying attentive to their needs- Constantly* reach at waist, grasp- Frequently stand, walk- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions- Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.01-2019


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep In San Antonio TX

Maximus, Inc.

Posted 4 days ago

VIEW JOBS 9/28/2022 12:00:00 AM 2022-12-27T00:00 <p>Job Description Summary</p><p>Work at Home Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. Will be required to work onsite for 1 week and then will receive equipment and work from home. Will have option to work onsite versus working at home. Work at Home polices apply.</p><p>Job Summary</p><p>Please review all The Job/Environmental Requirements prior to applying.</p><p>Bilingual, Veterans, &amp; IWD's are encouraged to apply!!</p><p>Job Type: Full-time</p><p>Pay: $14.00/hr monolingual - $15.00/hr bilingual</p><p>Hours: 8:00am - 6:30pm EST</p><p>Schedule:</p><ul><li><p>8-hour shift</p></li><li><p>Over time is available</p></li><li><p>Day shift</p></li><li><p>Monday to Friday</p></li><li><p>Will train onsite and then have the option to work from home after training is complete</p></li></ul><p>Maximus Offers the follow PERKS!</p><ul><li><p>Pay increase of $1 after on the job training has been complete</p></li><li><p>Quarterly bonus (based on performance)</p></li><li><p>Annual Increases (based on performance)</p></li><li><p>Medical/Dental/Vision Benefits</p></li><li><p>Employee Assistance Program</p></li><li><p>401 (K)</p></li><li><p>Paid Time Off/Holidays</p></li><li><p>Eligible for promotions after 6 months</p></li></ul><p>Job Description</p><p>JOB RESPONSIBILITIES:</p><ul><li><p>Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.</p></li><li><p>Track and document all inquiries using the applicable systems.</p></li><li><p>Complete associated tasks according to the established guidelines.</p></li><li><p>Track and document all inquiries using the applicable systems.</p></li><li><p>Meet Quality Assurance (QA) and other key performance metrics.</p></li><li><p>Facilitate the fulfillment of caller requests for materials via mail, email, or download.</p></li><li><p>Transfer/refer consumers to appropriate entities according to the established guidelines.</p></li><li><p>Escalate calls or issues to the appropriate designated staff for resolution as needed.</p></li><li><p>Facilitate translation services for non-English speaking callers according to procedures.</p></li><li><p>Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.</p></li></ul><p>Job Requirements</p><ul><li><p>Availability to work shifts between 8:00 AM and 6:30 PM if you live in an Eastern Standard Time zone.</p></li><li><p>Internet Access: Minimum of 20 Mbps download &amp; 5 Mbps upload</p></li><li><p>Ability to type efficiently</p></li><li><p>Continuously demonstrate a high sense of urgency, and perform under pressure</p></li><li><p>Excellent Attendance (no time off during classroom training or on the job training)</p></li><li><p>Organization and work prioritization skills</p></li><li><p>Proficient in utilization of Teams</p></li><li><p>Basic computer aptitude in Windows and/or Mac</p></li><li><p>Ability to handle 100+ calls a day, handle multiple repetitive calls</p></li></ul><p>Environmental Requirements Include</p><ul><li><p>A quiet, professional work-space free from distractions and background noise</p></li><li><p>High Speed Internet; cannot use satellite internet</p></li><li><p>Modem firewalls should be disabled for proper VPN and product access</p></li><li><p>Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting</p></li><li><p>Equipment provided</p></li><li><p>Must live within 70 miles from San Antonio office location &gt; 11711 N Interstate 35San Antonio, TX 78233</p></li></ul><p>.</p><p>MAXIMUS Introduction</p><p>Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.</p><p>EEO Statement</p><p>EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.</p><p>Pay Transparency</p><p>Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.</p><br> Maximus, Inc. San Antonio TX

San Antonio 01 Service - Customer Service Assistant - Part-Time

H-E-B