2020 Companies Garden City , NY 11599
Posted 2 weeks ago
Job Type:
Regular
Work Location:
Samsung Experience Store 8002 - Garden City, NY 11530
Overview:
An Customer Care Manager will lead a team of Samsung Customer Service Representatives (CSR) focused on creating a team able to provide a best-in-class example of customer care. The manager will lead all aspects of store execution with the primary aim of furthering enhancing brand experience through on-site repair and troubleshooting. While working closely with client personnel, the position will be responsible for communicating team and brand expectations to staff and tracking, monitoring, and reporting staff performance. The ideal candidate will process strong management, retail, customer care and operational skills in order to excel in this fast-paced role.
Job Description:
Manage, motivate, direct and coordinate activities of team members to meet and/or exceed sales goals and objectives
Personally accountable for team members and all documents pertaining to team sales
Responsible to accurately track head count, office/kiosk revenue and changes
Effectively provide daily direction, sales training, and guidance while ensuring retention of superior Sales Representatives
Run all sales meetings; make daily schedule for teams
Successfully determine staffing requirements, interview, hire, develop, and manage new employees
Attend meetings and conference calls as required
Ensure adherence to all company policies and procedures
Administer and document all counseling's and terminations appropriately, accurately and in a timely manner while following established procedures
Effectively sell products and services in a retail store environment
Meet or exceed personal sales goals on a monthly basis
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Responsible for accurately tracking and communicating all activity to Retail Operations
Accurately document and report sales
Dress and act professionally at all times
Performance Measurements:
Maintain proper headcount in market as determined by client
Customer/client satisfaction based on team rejection percentages and substantiated complaints
Qualifications:
Demonstrate ethical and professional standards in a business environment
Demonstrate good judgment and initiative, make decisions and problem solve
Able to work autonomously with excellent time management skills
Excellent verbal and written communication and interpersonal skills
Positive attitude, willingness to learn and ability to work flexible hours including evenings and weekends
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
2020 Companies