Samsung Appliances Expert
What does a Best Buy Samsung Appliances Expert do?
The Samsung Appliances Expert is responsible for delivering a Experience across all aspects of the Appliances ecosystem. This role will achieve sales targets in revenue, margin, and solutions and ensure that no customers are left unserved. Works closely with other employees to demonstrate, promote and sell a variety of exciting Appliances assortment in Appliances and across the store to ensure customers' end-to-end needs are met. The Samsung Appliances Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations.
The Samsung Appliances Expert is and BBY certified in taking complex technology and making it simple for clients to understand and see value. When not actively working with a customer, the Samsung Appliances Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Appliances ecosystem with sales consultants throughout the store.
Role is also responsible for utilizing full range of tools, systems, resources, customer insights and relationship selling techniques to provide customer solutions that not only meet consumer needs, but leverage key drivers of the business. Experts must also understand the industry, local market and competition, and share learning's and knowledge in an appropriate manner.
65% of the time you will:
Engages customers using selling skills, drive profitable growth and achieve their department/individual goals with a focus on providing sales support in the Appliances department.
Uses innovative customer engagement and creative sales techniques to increase sales of Appliances Ecosystem products in the designated Appliances Zone and secondarily in the Appliances department including performing advanced customer demonstrations.
Able to take complex technology and make it simple for customers and employees.
15% of the time you will:
Acts as trusted subject matter expert, brand advocate, and product champion for Samsung product assortment.
Coaches store employees to elevate knowledge of offerings and improve confidence in selling Samsung solutions to customers.
15% of the time you will:
Ensures that they are always ready to serve customers, demonstrating this through role plays, customer interactions, and verbatims.
Maintains a high level of product knowledge within new technology, and across the Appliances ecosystem.
Maintains their department's merchandising and readiness to service customers throughout the day; primarily ensuring Appliances zone display maintenance and verifying in-store product assortment.
5% of the time you will:
Direct interaction and constant feedback on new and existing product, and customer engagement through calls and in person with Appliances partner and market teams.
Provides weekly insights & experiences, performance of the zone, promotions, and sales best practices.
Interacts with other experts on best practices.
What are the professional requirements for a Best Buy Samsung Appliances Expert?
1 year of experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
1 year sales experience
1 year experience working with consumer electronics products/services
Auto Req. ID641669BR
Job LevelEntry Level
Job CategoryStore Associates
Employment CategoryFull Time
Location Number000416-East Lansing-Store
Address2020 W GRAND RIVER RD