Salon Manager-The Collection

Ulta Salon, Cosmetics & Fragrance, Inc. Sherman Oaks , CA 91423

Posted 4 months ago

GENERAL SUMMARY & SCOPE

The Salon Manager (SM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The SM leads a team of designers and is accountable for all aspects of the services business, including service sales, guest satisfaction, and operational process. This leader drives his/her business through a focus on performance (service sales and in-store events), people (guest satisfaction and associate training), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach service technique and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

The SM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

  • Meet or exceed goals related to services sales and operational excellence.

  • Execute salon events that deliver an unrivaled guest experience while delivering on services sales and payroll goals.

  • Build a team that embodies the Ulta Beauty brand by delivering exceptional service and coaching to the behaviors of the Ulta Beauty at your Service program while additionally driving guest loyalty.

  • Review and interpret financial and operational reporting regularly, including salon visit and audit results.

  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

People

  • Attract, hire, and retain a diverse team of top talent.

  • Train, coach, and develop designers using company programs, tools, and resources.

  • Execute monthly Empower Hour meetings with designers

  • Create an environment that inspires and encourages the growth and engagement of designers and ensure all designers are attending Ulta Beauty training programs and classes

  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on service sales goals.

  • Promote a culture of service excellence amongst the leadership team and cross functional service partners by sharing best practices, establishing priorities, and providing support in other service areas.

Process

  • Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards

  • Be knowledgeable of, and ensure compliance to Infection Control Policy

  • Use the company's scheduling tool as directed to create and adjust schedules that support service sales growth

  • Manage salon supply inventory, including ordering product, managing orders within allocated budget and ensuring products necessary for services are on hand

  • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.

  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.

  • Support continuous improvement by implementing company programs and influencing end-user adoption.

Requirements

Education

  • Cosmetology school graduate

  • Ability to work behind the chair up to 60% of the time

Experience

  • 5 years relevant work experience or equivalent combination of education and work experience

  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense

  • Advanced competency in salon sales, product and services

  • Demonstrated knowledge of State Board of Cosmetologists regulations and hiring requirements

  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing

Skills

  • Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)

  • Excellent written and verbal communication

  • Strong collaboration and interpersonal skills

  • Strong organizational skills to manage multiple tasks with moving parts

  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

  • Cosmetology license

  • 2 years salon management experience, management license as required by state law

  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays

  • Attend offsite meetings (may require overnight travel)

WORKING CONDITIONS

  • Continuous mobility throughout the store on a daily basis

  • Lift and/or move up to 50 lbs. on a daily basis

  • Stoop, kneel, and crouch on a daily basis

  • Climb a ladder and maintain balance on a daily basis

For positions located in San Francisco: pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Salon Manager-The Collection

Ulta Salon, Cosmetics & Fragrance, Inc.