Salon Assistant - The Groomery

Petsmart Columbus , OH 43216

Posted 3 months ago

The Groomery by PetSmart is a new approach to make our clients' pets look ready for the runway. A stand-alone salon with a spa-inspired design, the Groomery will provide upscale and innovative grooming services to the city's most stylish pets. We are looking for a dedicated and passionate team of associates to create a personalized salon experience that is as unique as the pet itself. Join us for this new and exciting opportunity!

Join our team as a Receptionist / Salon Assistant

As a Receptionist/ Salon Assistant, you will warmly welcome pets and pet parents into the salon. You'll build trust with our clients by providing exceptional customer service throughout their visit, ensuring that theyand their pets! have a great experience while at the Groomery.

As the Receptionist / Salon Assistant, you will:

  • Perform check in and out procedures for grooming appointments, process applicable paperwork, manage the cash register and schedule grooming appointments.

  • Merchandise and restock the pet products, assisting clients with purchasing the right product

  • Maintain a clean and safe salon environment for humans and pets

  • Collaborate with leadership on other duties as needed

We look forward to seeing your application to join our Groomery Team!

This job summary is intended to describe the general nature and level of work associates assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Requirements

Competencies

The following knowledge, skills, abilities are necessary to be successful in this job:

  • Knowledge of customer service principles.

  • Knowledge of basic business math.

  • Knowledge of safety policies, laws and regulations.

  • Knowledge of cash handling.

  • Ability to build and maintain professional relationships with superiors and coworkers.

  • Ability to use registers, phones, computers, and scheduling software to assist Pet Parents.

  • Ability to read, write, speak and understand English.

Education and Experience

Demonstrated competencies required for this job are most often acquired through the following practical experience and level of academic education and/or training as suggested below.

Education/Training: High school diploma or GED is preferred.

Experience: Some prior customer service experience.

Certifications and Licenses

Must possess or be able to acquire the following certification(s) and/or licenses:

  • None.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Salon Leader The Groomery

Petsmart

Posted 3 months ago

VIEW JOBS 9/21/2018 12:00:00 AM 2018-12-20T00:00 Job Summary The purpose of this position is to provide leadership to the store including, driving salon sales and achieving target results, championing exceptional customer service, ensuring a welcoming and safe environment for pets, Pet Parents and associates, and training, growing and developing a committed, high performing salon team in our PetSmart Groomery. Responsibilities Job responsibilities may include, but are not limited to, the following: Primary Responsibilities: * Drives PetSmart's vision, mission, values, and strategy within the store, holding associates accountable. * Champions and teaches exceptional customer service to build trust with Pet Parents by genuinely engaging with them, building strong relationships based upon the love of pets, and sharing solutions relevant to their needs. * Drives and identifies opportunities to grow salon sales and holds associates accountable to achieve sales targets and productivity and any other relevant store metrics, as well as manages salon supply expenses. * Ensures consistent compliance with all company policies and procedures, as well as the safety and security of company assets, customers, pets, and associates, which can be achieved through regular store walks, trains on and holds associates accountable to company and government safety standards. * Personnel activities including staffing and scheduling of associates, training and developing of new salon associates ensuring completion of all training requirements, including all new salon associate training, salon academy training and annual safety certification, as well as, developing and coaching all salon associates, including proper grooming techniques, evaluating the quality of grooms, one-on-one meetings, and performance review discussions. * Engages and represents the company to outside organizations within the local community to generate business and promote the brand. Secondary Responsibilities: * Performs Hands on Pet (HOP) assessment on all pets to recommend services and build trust with the Pet Parents and ensures all salon associates perform Hands on Pet (HOP) assessment. * Grooms dogs to breed standards (up to 10 dogs per week) * Performs check in and out procedures for grooming appointments, including applicable paperwork and rebooking's; maintains client records and receipts; aids Pet Parents on services offered in the salon. * Takes immediate action when a sick or injured pet is found in the store (cost is not a consideration). * Fosters an environment where pet health and care is first and foremost. * Monitors the safety and well-being of every pet and associate in the store. * Creates and reviews weekly operating schedules to ensure appointment availability; reviews scheduling of grooming appointments; may answer phones and schedules grooming appointments, as well as may conduct appointment reminder calls; may process weekly payroll reports. * Follows all operating policies and procedures. * Ensures compliance with and executes CASE messaging and tasks. * Creates a Positive Work Environment by assessing situations, coaching accordingly and rewarding & recognizing associates. * Partners with Store Leader to identify current and future staffing needs and assists with hiring and recruiting of new associates. * Ensures salon associates deliver quality services that meet the "Look Great Guarantee". * Ensures completion and retention of client records and receipts; as well as maintains detailed customer history by recording services performed on pets. * Ensures a high level of cleanliness, sanitation, and humane conditions for all pets in the grooming area. * Ensures cleanliness and maintenance of self-wash bathing areas, and may perform cleaning duties; assists Pet Parents in self-service dog wash. * Fosters a culture of diversity and inclusion with associates creating an environment of engagement. * Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures. * Performs other general store activities to include running cash registers, pricing, receiving, stocking, cleaning, dusting, and light repairs and maintenance of building, equipment, and fixtures. * Other duties as assigned. Supervisory Responsibilities: Typically supervises 10-15 non-supervisory associates. Carries out supervisory responsibilities in accordance with the organizations policies and procedures. Includes: * Interviewing * associate development * planning, assigning, and directing work of associates * appraising performance, providing input in employee performance, rewarding and coaching associates * addressing associate and customer complaints and resolving problems Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, walk, and use hands to handle, or feel. The associate frequently is required to reach with hands and arms, stoop, kneel, crouch, crawl, talk and/or hear. The associate is occasionally required to sit, climb or balance. The associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move in excess of 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is often exposed to a wet environment with an abundance of pet hair, occasionally exposed to moving mechanical parts. The noise level is moderate in the work environment; however associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Requirements Competencies The following knowledge, skills, abilities are necessary to be successful in this job: * Knowledge of customer service principles. * Knowledge of basic business math and retail finance principles and practices. * Knowledge of retail industry principles and practices, including opening, closing and day to day operations, merchandising, pricing, receiving and inventory control. * Knowledge of salon services, promotions and incentives. * Knowledge of Microsoft Suite products, including spreadsheets. * Knowledge of basic human resource principles and practices to include performance management, coaching, development, interviewing, and discipline. * Knowledge of safety policies, laws and regulations. * Knowledge of merchandise receiving standards, policies and procedures. * Knowledge of store opening and closing procedures. * Knowledge of cash handling. * Knowledge of proper bathing, brushing and grooming techniques, as well as breed standards for advanced and complex grooming. * Ability to properly bath, brush and groom dogs to breed standards. * Ability to effectively lead and provide direction to others. * Ability to collect and analyze information, evaluate and interpret data and reports, draw conclusions based on the data and make decisions based those conclusions. * Ability to provide effective guidance, instruction, mentorship, and planning, to store associates, while keeping a positive attitude. * Ability to build and maintain professional relationships with superiors, colleagues, subordinates and leaders outside the organization. * Ability to use registers, phones, computers, and scheduling software to assist Pet Parents and associates as well as manage store P&L and run reports. * Ability to read, write, speak and understand English. Education and Experience Demonstrated competencies required for this job are most often acquired through the following practical experience and level of academic education and/or training as suggested below. Education/Training: Minimum of High school diploma or GED. Experience: Minimum of 1 year of leading teams and 1 year of grooming experience. Certifications and Licenses Must possess or be able to acquire the following certification(s) and/or licenses: * SPLASH Training * PetSmart Groom Academy (or passing technical review by District Academy trainer). Applicants must be over the age of 18. Petsmart Columbus OH

Salon Assistant - The Groomery

Petsmart