Salon Assistant Manager

Belmond Charleston , SC 29401

Posted 5 months ago

Successful candidate will assist and manage all aspects of the Salon to include employee relations and training, while maintaining the highest standards possible for all guests. Will be responsible for assisting the Spa and Salon Director with the daily operation of salon activities and the maintenance of salon environment. Provide education and consult with clients regarding service and products. Achieve salon targets based on monthly revenue, quarterly productivity and retail earnings. Ideal candidate will have previous customer service experience in luxury salon environment with 5 plus years in retail or management experience. Must be able to work a flexible schedule that includes weekends and holidays.

Dedicated to providing world-class hair and makeup services, The Salon at Charleston Place prides itself on creating a unique style for each individual. Highly trained, experienced stylists deliver gracious service in a unique, luxurious environment. Offering haircuts, coloring, specialty treatments, special occasion and wedding hair plus makeup applications and lessons daily.

Requirements

  • Assist in recruitment, selection, training, and managing salon associates overall job performance
  • Recruit, hire, develop, train and motivate associates to achieve personal, team and salon goals.
  • Provide education and consult with clients regarding service and salon products.
  • Demonstrate a passion for people and customer service.
  • Build a sense of team within the hotel through meaningful relationships.
  • Ability to be flexible and adapt to business needs.
  • Cultivate cohesive professional relationships throughout the hotel and its various departments.
  • Ensure the salons overall customer experience and execute salon goals for service
  • Work closely with the company and its management team to implement marketing strategies and ongoing projects to assist in salon growth.
  • Achieve salon targets based on monthly revenue, quarterly productivity and retail earnings.
  • Attend necessary management meetings regularly in order to maintain updated company information.
  • Maintenance all inventory and back bar levels
  • Create weekly associate schedules and assist with any time keeping/payroll records.
  • Assist the Director with social media and marketing plans for the salon.
  • Operate and manage salon income, inventory and equipment
  • Provide a strong and positive leadership that promotes a healthy team environment
  • Maintain a positive relationship and consistent communication with the Stylists and Salon Coordinator to create a strong and cohesive team
  • Ability to train and coach associates to assist them in achieving business targets and maximum customer satisfaction.
  • work within all health, sanitation and fire safety regulations.
  • Achieve designated performance and quality standards/targets.
  • Be pleasant, smile and greet all guests, using surnames when possible.
  • Attend to and anticipate guests needs.
  • Merchandise hotel food and beverage outlets, VSOE Boutique and Health Club & Spa.
  • Maintain cleanliness of the salon, your station and workspaces.
  • Ensure by example that the Belmond philosophy is known.
  • Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations; return business calls the same day.
  • Be knowledgeable of, implement, communicate, and comply with policies of Belmond Charleston Place, its Hotel Human Resources Department, and Belmond.
  • Assist in other areas as needed.

Must possess a strong sense of leadership and responsibility. Ability to communicate with hotel guests, salon clients, suppliers, and employees to their understanding. Ability to provide friendly, efficient and courteous service to guests. Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests, clients and associates. Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas. Ability to provide legible communication. Must be able to complete work in a timely, accurate and thorough manner. Ability to work effectively and relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel. Understanding of the luxury & quality environment.

EOE/DFWP

Benefits

Belmond Charleston Place provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, life and AD&D insurance. You are eligible for the majority of these plans after 60 days of full-time employment. The effective date will be the first of the month following your 60th day worked. We also offer 401(k) retirement savings plan, paid vacation and holidays, as well as tuition assistance.

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Salon Assistant Manager

Belmond