Sales/Group Rooms Coordinator

HITN-39408

Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Assistant to join our team! SHG is an organization whose success is rooted in its service culture.

Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development.

We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.

We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Assists with identifying and soliciting new accounts

Assists with maintaining existing accounts

Assists with achieving monthly revenue booking goals

Assists with completing daily/weekly/monthly reports

Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member

Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM

Ensures all documents are completed accurately and on time and maintains sales records and filing system

Reserves conference space and books blocks of rooms for guests

Creates and maintains group blocks and catering/banquet events in the property PMS systems

Is the main contact for the meeting planners for their group room blocks; monitoring room block pick up, cut-off dates, and attrition for our groups.

Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc. to ensure that all deadlines are met

Follows up with clients during and after their event to ensure guest satisfaction

Responds to all guest inquiries and third party meeting leads in a timely fashion

Assists managers with the details for banquet event orders and distributes to staff

Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations

Works closely with front desk to ensure accuracy of reservations, groups, events

Works client-related special events

Abides by Prime Time Selling hours

Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of High School education, post-high school education preferred

Minimum of one (1) year in hotel or conference Catering/Sales Assistant role

KNOWLEDGE, SKILLS AND ABILITIES

Understands cross team functions and ability to manage processes

Strong project management skills

Strong problem-solving ability, including metrics-driven and strategic thinking

Work effectively in a fast-paced environment and consistently demonstrate a high level of organizational skills

Ability to communicate effectively verbally and in writing

PERKS/BENEFITS

Work Today, Get Paid today with DailyPay!

Track your daily income with updates after every shift you work

Transfer your earnings instantly or next day

Automatically save a portion of your paycheck

In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

• Schulte Hospitality Group is an Equal Opportunity Employer.