Salesforces Business Analyst

implementation of complex CRM/CPQ/CLM Solutions and their various licensing types, coupled with a good understanding of business processes.

Hands-on Experience in Core Sales, Service and Community Cloud components such as Lead Management, Contact Management, Opportunity Management, Case Management, Customer Management, Queue Management, Ticket Management.

experience in Lightning UI, Lightning components, Collaborative Forecasting, Hierarchal and territory Management, Report Generation, and Dashboard Creation.

Developing comprehensive business cases with cost, service, benefit dimensions of proposed IT projects that are used at executive levels for funding and scope work.

Hands-On production support tickets

Requirements:

Bachelor's degree in Computer Science or related field.

5+ years of experience in salesforce business analysis, design, and implementation of complex CRM/CPQ/CLM Solutions and their various licensing types, coupled with a good understanding of business processes.

7 years of IT experience in Business Analysis, System Analysis, Administration, and Testing

Experience in Core Sales, Service and Community Cloud components such as Lead Management, Contact Management, Opportunity Management, Case Management, Customer

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Management, Queue Management, Ticket Management

§ Participation in cross functional tasks to identify and document functional requirements.

§ Evaluate existing application products which could address client requirements and develop recommendations wherever appropriate.

§ Develop comprehensive business cases with cost, service, benefit dimensions of proposed IT projects that are used at executive levels for funding and scope decisions.

§ Conducts analysis of client business processes and functional requirements and prepares appropriate documentation to communicate and validate the information.

§ Completed administrative requirements in an accurate and timely manner.

Bachelor's degree in Computer Science or related field.