Zions Bancorporation has just opened an opportunity for a Salesforce.com Product Manager, Digital Marketing Team within the Digital Strategy Department based in Salt Lake City, Utah. If you are ready to move your career forward, read on.
Banking is being digitally transformed and the impact is being felt across every aspect of the industry. Customers want to interact with us differently and have very demanding expectations of their bank. Join our marketing team to help Zions create a best in class sales support too. The successful candidate for this position will be responsible for enabling our bankers to better serve their customers by providing enhanced features and functionality within Salesforce.com.
Responsibilities for this position include:
Provide robust communication across the organization to develop strong relationships built on trust with affiliate sales teams, marketing teams and technology partners
Gather, develop and share best practices when partnering with our affiliate banks and lines of business that identify opportunities to improve our use of Salesfore.com
Refine the vision, strategy, and roadmap for Salesforce.com ensuring alignment with business and technology stakeholders
Articulate value proposition needed to effectively leverage planned capabilities
Partner with data and analytic resources to drive KPI's that ensure user information needed is available to effectively leverage existing capabilities and design new features
Improve banker and customer experiences by mapping existing usage, defining target-state usage, and executing other UX R&D best practices
Develop and maintain the relevant backlog(s) working with key stakeholders to ensure appropriate prioritization
Work closely with business analysts, SFDC admins, developers and business partners to execute process and product enhancements
Maintain and leverage relationship with Salesforce and other vendors
Develop and support broad customer engagement strategies including addressing capability gaps
Develop business cases and secure funding for specific opportunities
Education/Experience, Skills and Abilities:
Must have 4 years of technical product management or user experience (UX) or other directly related experience
Must be able to define a vision and successfully engage diverse stakeholders on the journey to achieve the vision,
Must have the ability to manage projects and think creatively
Must have excellent judgment and communication skills, both verbal and written
Must have excellent problem analysis and resolve experience
Prefer 3 years of experience working with customer relationship management systems, ideally Salesforce.com
Prefer 2 years of experience working in the financial services industry, ideally commercial and retail banking
Prefer some experience with advanced data and analytics, machine-learning, and/or artificial intelligence utilized to drive/support customer engagement
Must be results oriented, user focused and able to think strategically
Excellent relationship skills with ability to influence and engage team, stakeholders, vendors and affiliates
Analytical with strong technical acumen
Positive and energetic team member and business leader
Must have a bachelor's degree in human-centered design, information technology, business or a related field such as marketing, professional sales, or sales management
We know that an exceptional company can only be built by exceptional people, working together as a great team. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, and to reward them for their contributions to our success.
If you have the drive, ambition and skills, we want to give you the opportunity. Zions is full of people just like you who share the same values and work ethic. Our diverse workforce offers endless opportunities to expand your skills and gain valuable experience that will help you advance your career. Let's talk about how we can help one another succeed.
Zions is one of the nation's premier financial services companies with total assets exceeding $65 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. The company is a national leader in Small Business Administration lending and public finance advisory services and is a consistent top recipient of Greenwich Excellence awards in banking. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices. To better familiarize yourself with our company visit us at: http://www.zionsbancorporation.com/